Jennifer Peacock
Salem,OR
Summary
Dynamic Digital Care Supervisor at Consumer Cellular with a proven track record in employee training and performance evaluation. Successfully managed a team of 16, enhancing productivity and quality standards. Recognized for exceptional customer service and regulatory compliance, fostering a collaborative environment that drives results and optimizes workflows. I am a resourceful Supervisor known for high productivity and efficient task completion. Specialize in team leadership, conflict resolution, and operational oversight. Excel in communication, problem-solving, and adaptability to ensure smooth operations and workplace harmony. Committed to fostering positive work environments and achieving goals through effective supervision and staff engagement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Digital Care Supervisor
Consumer Cellular
Tigard, OR
10.2021 - 08.2024
- Complied with company policies, objectives and communication goals.
- Worked closely with human resources to support employee management and organizational planning.
- Managed team of 16 employees, ensuring high productivity and quality standards were met.
- Recruited, hired, mentored, coached, evaluated, and terminated staff as necessary.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Trained new employees on company policies, job duties, and performance expectations.
- Tracked progress on projects and provided timely feedback to staff members.
- Evaluated employee performance through periodic reviews and documented results accordingly.
- Set specific goals for projects to measure progress and evaluate end results.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained positive working relationship with fellow staff and management.
- Collaborated with other departments to coordinate workflow processes between teams.
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Monitored employee productivity to provide constructive feedback and coaching.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Facilitated training sessions for new employees on company policies and procedures.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Streamlined workflow processes, reducing project completion times.
- Trained new employees on company policies and procedures.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked effectively in team environments to make the workplace more productive.
- Conducted testing of software and systems to ensure quality and reliability.
- Recognized by management for providing exceptional customer service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Monitored operations and reviewed records and metrics to understand company performance.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Acted as a liaison between upper management and staff, facilitating open communication.
- Fostered a positive and motivating work environment, leading to a positive team moral
Education
GED -
Chemeketa Community College
Salem, OR06-2003
Skills
- Employee training
- Performance evaluation
- Project management
- Regulatory compliance
- Team building
- Customer service
- Organizational planning
- Data management
- Cross-functional collaboration
- Staff recruitment
- Conflict resolution
- Quality control
Affiliations
- I am a softball coach for a 14U softball team
- I enjoy working out
- I enjoy spending time with my family
- I enjoy gardening to relax
Certification
- Certification in understanding and developing curriculum for adult learning styles.
- AED certification
- CPR certification
- First Aid certification
Timeline
Digital Care Supervisor
Consumer Cellular
10.2021 - 08.2024
GED -
Chemeketa Community College