Jennifer Peguero Baez
Boston,MA
Summary
Dynamic and bilingual healthcare professional with a proven track record at Beth Israel Deaconess Medical Center, coordinating surgical services and enhancing patient care. Excelled in streamlining processes, improving patient satisfaction, and training new staff. Skilled in Microsoft Office Suite and adept at managing patient data confidentiality. Demonstrates exceptional customer service and communication abilities.
Overview
9
9
years of professional experience
Work History
Patient Representative
Harvard Dental Medical
11.2023 - Current
- Answers and triages high volume of incoming patient calls ensuring to direct the call to the appropriate specialist
- Assisted patient with questions regarding the practice
- Collected co-payments
- Checked patients in for appointments
- Summit prior Authorizations
- Create training materials
Surgical Services Coordinator
Beth Israel Deaconess Medical center
06.2022 - 11.2023
- Coordinates all aspects of the surgical process for the patient
- This includes preparing educational materials, scheduling all pre-surgical appointments and testing, booking cases at appropriate locations, scheduling post operative appointments with Nurse Practitioners or Surgeons, and communicating all details with patients
- Answers and triages high volume of incoming patient calls ensuring to direct the call to the appropriate team of clinicians
- Insurance Referral capture and follow through in the system
- Obtain prior authorizations for specialty tests to ensure proper payment to the medical center
- Coordinate travel and care for TBM patients traveling from out of the state of Massachusetts
- Acts as a resource for the department for information and training
- Identify training needs in new staff and coordinate with the Division Manager for further skills development
- Accountable for the outcome of work with minimal oversight from manager/director
- Assist in the interview process and final selection of administrative candidates and student interns
Customer Service/pharmacy tech
Walgreens
Roxbury, USA
08.2017 - 08.2022
- Assist customers with a variety of needs and questions
- Act as the primary owner of the cosmetics department and work in the pharmacy department
- Manager trainee
- Call insurance companies and prescribers
Valet Cashier
VPNE | Children's Hospital
01.2020 - 07.2021
- Assist customers with a variety of needs and questions
Youth Leader
Hyde Square Task Force
Jamaica Plain, USA
10.2016 - 06.2018
- Learned Afro-Latin Dance, taught choreography to the community and other youth leaders
- Performed in community events and explored various college and career opportunities
Assistant
Anais Landscaping All Season Company
Roxbury, USA
06.2017 - 09.2017
- Answered phone calls, answered questions as needed, made estimates
Peer Leader
Rafael Hernandez School After School Program
Roxbury, USA
09.2015 - 06.2016
- Assisted middle school students with homework in various subjects
- Planned after-school activities for students
- Answered incoming phone calls and assisted school visitors, assisting with administrative and clerical work
Education
University Of Massachusetts Boston - Communication, Criminal Justice
University Of Massachusetts Boston
Boston, MA02-2026
Snowden International High School - IB Biology, IB Math, IB Mandarin
Snowden International High School
Boston, MA01.2020
Skills
- Proficient in Microsoft Word
- Proficient in PowerPoint
- Proficient in Google Office Suite
- Bilingual, fluent in Spanish
- Bilingual, fluent in English
- Scheduling appointments
- Registration services
- Patient data confidentiality
- Patient intake
- Healthcare
- Medical terminology
- Insurance verification
- Customer service
Extracurricular Activities
TAG Latino Program, University of Massachusetts, Boston, 03/01/16, 06/01/16, Participated in academic classes including Geometry, English, and Science, Learned from Hispanic women in the science fields
Skills Interests
Proficient in Microsoft Word, PowerPoint, and Google Office Suite, Bilingual fluent in Spanish and English
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Representative
Harvard Dental Medical
11.2023 - Current
Surgical Services Coordinator
Beth Israel Deaconess Medical center
06.2022 - 11.2023
Valet Cashier
VPNE | Children's Hospital
01.2020 - 07.2021
Customer Service/pharmacy tech
Walgreens
08.2017 - 08.2022
Assistant
Anais Landscaping All Season Company
06.2017 - 09.2017
Youth Leader
Hyde Square Task Force
10.2016 - 06.2018
Peer Leader
Rafael Hernandez School After School Program
09.2015 - 06.2016
University Of Massachusetts Boston - Communication, Criminal Justice
University Of Massachusetts Boston
Snowden International High School - IB Biology, IB Math, IB Mandarin
Snowden International High School
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