Jennifer Pender
Cowan,TN
Overview
12
12
years of professional experience
Work History
Library Clerk
Franklin County Library
Winchester, TN
05.2019 - 01.2024
- Assisted patrons with locating materials and utilizing library resources
- Maintained organization of shelves, ensuring accurate placement of returned items
- Provided support at front desk, handling check-outs and inquiries efficiently
- Developed promotional materials for community programs, increasing awareness and participation
- Maintained an organized library collection by accurately shelving books, periodicals, and other materials according to classification systems.
- Provided a welcoming environment for patrons by maintaining a clean, orderly, and inviting space for reading, studying, or browsing.
- Trained new employees on library policies and operational procedures
- Collaborated with staff to enhance patron experience through program support
- Enhanced patron satisfaction by providing efficient and accurate assistance with locating materials and resources.
- Streamlined circulation processes by efficiently checking items in and out while managing overdue fines, renewals, and holds.
- Contributed to a positive work culture by actively participating in staff meetings, training sessions, and professional development opportunities.
- Developed effective working relationships with colleagues through proactive collaboration on projects supporting overall library goals.
- Handled check-in and check-out process of library books and materials at circulation desk.
- Processed library card applications and maintained patron records with accurate contact information.
- Located library materials, resources and technologies to fulfill patron requests.
- Organized library shelves, materials and equipment in clear, alphabetized order.
- Answered patron questions in-person or by phone regarding library services and resources.
- Answered questions from patrons and helped to find desired materials.
- Assisted patrons with printing and copying according to personalized requirements.
- Stayed up-to-date on library policies and procedures to smoothly enforce standards.
- Placed books on proper shelves when returned to circulation.
- Developed library displays and implemented innovative outreach activities for improved community engagement.
Volunteer Receptionist
School of the Good Shepherd
Decherd, TN
08.2012 - 05.2014
- Managed front desk operations, ensuring efficient communication between staff, students, and parents.
- Responded to inquiries promptly, enhancing parent satisfaction through effective problem resolution strategies.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Lead Sales Associate
Dollar General
Winchester, TN
06.2012 - 08.2013
- Supervised sales team, ensuring adherence to company policies and procedures.
- Trained new associates on product knowledge and customer service techniques.
- Coordinated daily operations, including merchandising and stocking inventory efficiently.
- Mentored junior staff, fostering a collaborative work environment and improving performance.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Assisted customers in making informed purchasing decisions by providing expert advice on product features and benefits.
- Trained new sales associates to ensure consistent performance across the team.
- Delivered excellent customer service for repeat business and referrals.
- Developed and maintained knowledge of current sales and promotions.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Trained new employees on customer service, money handling and organizing strategies.
- Informed customers of promotions to increase sales productivity and volume.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Master of Science - Library And Information Science
Wayne State University
Detroit, MI05.1993
Timeline
Library Clerk
Franklin County Library
05.2019 - 01.2024
Volunteer Receptionist
School of the Good Shepherd
08.2012 - 05.2014
Lead Sales Associate
Dollar General
06.2012 - 08.2013
Master of Science - Library And Information Science
Wayne State University