Exceptional communication
JENNIFER PEREA
Tulsa,OK
Summary
Professional with comprehensive experience in medical office coordination. Skilled in managing patient appointments, handling medical records, and ensuring efficient office operations. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Known for effective communication, organizational skills, and reliability in supporting medical staff and enhancing patient care.
Overview
14
14
years of professional experience
2026
2026
years of post-secondary education
1
1
Language
Work History
Guest Experience Manager
Cava Mezze Grill
05.2022 - Current
- Maximized occupancy rates through strategic rate management during peak seasons or special events within the area
- Mentored junior staff members in best practices for delivering outstanding service experiences to guests from diverse backgrounds
- Improved overall online ratings by addressing negative reviews constructively and showcasing improvements made as a result of guest feedback
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills
- Worked flexible hours across night, weekend, and holiday shifts
Customer Service Representative
Arise Solutions
11.2020 - 03.2022
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
Medical Office Manager
Neuroscience Consulting LLC
04.2016 - 01.2022
- Managed 14 employees with various personalities and from different cultures for a 5 -physician practice specialized in Neurology.
- Oversaw accounting, budgeting, and financial reporting.
- Processed medical insurance claims and payments.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Boosted cash flow with effective billing strategies, closely monitoring aging reports and prioritizing high-value accounts for collection efforts.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Medical Billing and Collections Supervisor
Neuroscience Consultants LLC
08.2010 - 04.2016
- Worked with customers and collections representatives to monitor documentation, reduce customer disputes 38% and collect invoices in timely fashion.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring the department remained compliant at all times.
- Collaborated with colleagues to develop an updated curriculum for Medical Billing, Insurance, and Coding courses.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated closely with coding specialists for accurate charge capture, enabling timely and complete reimbursement from payers.
- Served as a subject matter expert on payer contracts, fee schedules, and reimbursement methodologies for the team.
- Expedited month-end close procedures through efficient coordination with billing and finance teams.
- Audited and corrected billing and posting documents for accuracy.
- Assisted patients in understanding their insurance coverage and payment options, promoting a positive customer experience.
Education
CPC Certification - Medical Coding
Cambridge College
Cambridge, MAHigh School Diploma - undefined
Hialeah High Senior High
Hialeah, FLSkills
Account Management
Payment collection and processing
Problem-solving
Insurance verification
Insurance billing
Billing and coding
Accounts receivable
EMR software
Medical terminology
Attention to detail
Healthcare compliance
Medical records management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Location
RemoteHybridTimeline
Guest Experience Manager
Cava Mezze Grill
05.2022 - Current
Customer Service Representative
Arise Solutions
11.2020 - 03.2022
Medical Office Manager
Neuroscience Consulting LLC
04.2016 - 01.2022
Medical Billing and Collections Supervisor
Neuroscience Consultants LLC
08.2010 - 04.2016
High School Diploma - undefined
Hialeah High Senior High
CPC Certification - Medical Coding
Cambridge College
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