JENNIFER PEREA
Work from Home
Tulsa,USA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
Work History
Guest Experience Manager
Cava Mezze Grill
05.2022 - Current
- Maximized occupancy rates through strategic rate management during peak seasons or special events within the area.
- Maintained a welcoming atmosphere with genuine interactions and professional communication skills.
- Worked flexible hours across night, weekend, and holiday shifts.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Monitored staff performance, enforcing adherence to policies, procedures, regulations, health codes, license requirements and top service standards.
Work From Home Agent
Arise Solutions
11.2020 - 03.2022
- Communicated with management when customer issues escalated and worked to find resolutions.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Met all call quality standards and daily quotas for first-call resolution.
- Assessed customer issues and identified resources and tools to provide solid solutions with emphasis on minimizing customer effort.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Met customer call guidelines for service levels, handle time and productivity.
Medical Office Manager
Medi Healthcare
04.2016 - 09.2020
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Negotiated and executed contracts on behalf of department.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Managed 12 employees with various personalities and from different cultures for large 6 -physician practice.
Medical Billing and Collections Specialist/Provider Credentialing
Neuroscience Consultants LLC
08.2010 - 04.2016
- Compiled and tracked outstanding balances owed to medical facilities.
- Processed online and paper appeal submissions and refund requests.
- Obtained NPI numbers for providers and facilities and updated existing profiles.
- Enrolled providers and Medicaid, Medicare, and private insurance plans.
- Conducted primary source verifications such as background checks and board certifications.
- Logged charges and payments within Vision PM.
- Verified accuracy of accounts payable payments, resulting in 79% reduction in payment errors and check reissues.
- Corrected, completed and processed claims for multiple payer codes.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
Education
CPC Certification - Medical Coding
Cambridge College
Cambridge, MA08.2025
High School Diploma - undefined
Hialeah High Senior High
Hialeah, FL06.2002
Skills
- Exceptional communication
- Accounts receivable management
- HIPAA compliance
- ICD-10
- Goal oriented
- Aegis CRM
- Microsoft office
- Multitasking Abilities
Accomplishments
- Documented and resolved outstanding balances which led to lowering outstanding balances.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Used Microsoft Excel to develop tracking spreadsheets.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Guest Experience Manager
Cava Mezze Grill
05.2022 - Current
Work From Home Agent
Arise Solutions
11.2020 - 03.2022
Medical Office Manager
Medi Healthcare
04.2016 - 09.2020
Medical Billing and Collections Specialist/Provider Credentialing
Neuroscience Consultants LLC
08.2010 - 04.2016
High School Diploma - undefined
Hialeah High Senior High
CPC Certification - Medical Coding
Cambridge College
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