Summary
Overview
Work History
Education
Skills
Clinical Experience
References
Timeline
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Jennifer Perez

San Marcos

Summary

Dedicated professional with extensive experience in customer service, retail, and hospitality. Proven track record of maintaining high standards and achieving exceptional customer satisfaction in fast-paced environments. Ready to apply these skills in a challenging role as a medical laboratory scientist.

Overview

11
11
years of professional experience

Work History

Family Caregiver

Family Care Giver
05.2021 - 09.2024
  • Served as the primary caregiver for a family member, managing all aspects of daily care and coordinating medical appointments and treatments.

Customer Service Cashier

H-E-B
Lockhart
10.2019 - 04.2021
  • Maintained benchmark for items scanned per minute (IPM) to ensure operational efficiency.
  • Transitioned seamlessly between roles, including self-checkout and curbside shopping.
  • Resolved customer complaints efficiently to uphold high satisfaction levels during peak periods.

Laundry Attendant, Housekeeping

Hampton Inn & Suites
12.2015 - 09.2019
  • Ensure all guest rooms and linens met the Hampton Inn’s 100% satisfaction guarantee.
  • Assisted in stocking fresh linen, supported housekeeping with room quality checks, and helped clean rooms to ensure timely check-ins.
  • Enhanced guest satisfaction by ensuring all rooms were prepared on time and met quality standards during peak periods.

Cashier

Herbert's Taco Hut & Restaurant
09.2013 - 12.2015
  • Worked at a high-volume restaurant with a reputation for quick service required efficient cash handling and customer service.
  • Managed cash transactions and support waitstaff in ensuring a smooth dining experience.
  • Supervised and trained new cashiers, processed payments accurately, and proactively assisted in maintaining dining area cleanliness.
  • Improved customer experience by reducing wait times and ensuring efficient service coordination between the kitchen and waitstaff.

Education

B.S. - Medical Laboratory Science

Texas State University
San Marcos, TX
08-2025

A.S. - General Studies in Science

Austin Community College
Austin, TX
05.2022

Skills

  • Strong problem-solving and troubleshooting abilities
  • Excellent communication and interpersonal skills
  • Ability to adapt quickly in dynamic environments
  • Attention to detail and commitment to quality
  • Critical thinking

Clinical Experience

June 2025, Bacteriology/Microbiology, Austin Regional Clinic, Austin, TX  

90 Hours 

  • Conducted quality control on microbiology reagents, media, and instrumentation.
  • Performed microbial identification and susceptibility eating, enhancing diagnostic accuracy
  • Completed a minimum of 5 gram stains for respiratory, blood culture, and wound/miscellaneous samples.
  • Observed the operation of the MALDI-TOF mass spectrometry machine for microbial identification.

May 2025, Immunohematology, St. David's Medical Main Center, Austin, TX

60 Hours

  • assisted in blood typing, antibody identification, and crossmatching, contributing to safe transfusion practices.
  • completed a minimum of 5 Direct Antiglobulin Tests (DAT), discussing elution processes and Rh Immune Globulin workup
  • discusses the appropriate utilization of cryoprecipitate, fresh frozen plasma, CMV negative RBCs, platelets, and other blood components

April 2025, Hematology, Texas Oncology-South Austin, Austin, TX

60 Hours

  • Performed quality control on hematology analyzers
  • assisted in bone marrow examinations by preparing appropriate slides and familiarizing with the procedure
  • successfully prepared a minimum of 10 blood smears according to laboratory SOP
  • conducted a minimum of 15 "normal" and 15 "abnormal" manual differentials

February 2025, Chemistry, Methodist Hospital Northeast, Live Oak,  TX

75 Hours

  • Observed and participated in preventative maintenance procedures for all chemistry analyzers
  • discussed sample rejection reasons and follow-up procedures according to protocol, including identifying pre-analytical errors
  • discussed LIS result entry and delta check procedures, along with referral testing processes, including specimen processing and paperwork for send-out tests

References

References available upon request.

Timeline

Family Caregiver

Family Care Giver
05.2021 - 09.2024

Customer Service Cashier

H-E-B
10.2019 - 04.2021

Laundry Attendant, Housekeeping

Hampton Inn & Suites
12.2015 - 09.2019

Cashier

Herbert's Taco Hut & Restaurant
09.2013 - 12.2015

B.S. - Medical Laboratory Science

Texas State University

A.S. - General Studies in Science

Austin Community College

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