Jennifer Perez
Metro Healthcare Partners
Brooklyn,NY
10
Years of experience
Detail-oriented Administrative Assistant with a strong background in office administration and compliance coordination. Skilled in managing patient flow and documentation, contributing to improved operational efficiency and patient satisfaction in healthcare environments.
Work History
Administrative Assistant/Compliance Coordinator
3 Years 9 Months- Coordinated scheduling and communication for healthcare appointments, enhancing patient access and satisfaction.
- Managed electronic filing systems, ensuring accurate documentation and compliance with regulatory standards.
- Assisted in the preparation of reports and presentations, contributing to team projects and departmental objectives.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Collaborated with cross-functional teams to identify compliance gaps and implement corrective actions.
- Evaluated customer complaints, processes, and all other aspects of operations to assess compliance.
Patient Care Coordinator
6 Years 1 Month- Coordinated patient scheduling and appointments to optimize clinic workflow.
- Managed patient intake processes, ensuring accurate documentation and compliance with regulations.
- Facilitated communication between patients and healthcare providers to enhance care coordination.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Answered incoming calls, scheduled appointments and filed medical records.
- Greeted and assisted patients with check-in procedures.
Education
GED
Skills
Customer service
Data entry
Computer skills
Office administration
Scheduling
Coordination
Timeline
Administrative Assistant/Compliance Coordinator
Metro Healthcare Partners
11.2022 - CurrentRead More
Patient Care Coordinator
Professional Physical Therapy
10.2016 - 11.2022Read More
Grace Outreach
GED
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