Jennifer Perez
Scorpions Metal LLC
Houston,TX
5
years of professional experience
Organized and detail-oriented Office Manager with experience overseeing daily business operations, managing administrative functions, coordinating regulatory compliance, and delivering exceptional customer service. Skilled in payroll processing, records management, office inventory, permit administration, and communication with state and local government agencies. Proven ability to manage multiple priorities in fast-paced environments while maintaining accuracy, professionalism, and efficiency. Bilingual in English and Spanish with strong organizational, problem-solving, and leadership skills.
Work History
Office Manager
3 Years 6 Months- Oversaw daily office operations to ensure efficiency, organization, and compliance with company policies.
- Supervised administrative staff and delegated daily responsibilities to maintain smooth business operations.
- Managed employee onboarding, personnel files, payroll, and attendance records.
- Maintained organized filing systems for employee, customer, financial, and regulatory documents.
- Managed office inventory by tracking supplies, ordering materials, and restocking office essentials.
- Prepared reports, business correspondence, contracts, and other administrative documents.
- Coordinated schedules, deliveries, and communication between office staff, warehouse personnel, customers, vendors, and contractors.
- Served as the primary point of contact with government agencies, including the State of Texas, the City of Houston, and other regulatory departments.
- Prepared, submitted, and tracked applications for business licenses, permits, registrations, and regulatory filings.
- Coordinated inspections and ensured required documentation was completed accurately and submitted on time.
- Maintained compliance records and monitored permit renewals, deadlines, and regulatory requirements.
- Assisted with accounts payable and receivable, invoice processing, budgeting, and financial recordkeeping.
- Resolved customer concerns professionally while maintaining a high standard of customer service.
- Worked directly with ownership to improve office procedures, streamline operations, and support company growth.
- Maintained strict confidentiality of employee, customer, financial, and company information.
Receptionist
2 Years- Greeted customers and provided professional, friendly customer service in a fast-paced office environment.
- Answered and directed high-volume phone calls, emails, and customer inquiries.
- Processed customer transactions accurately, including payments, receipts, and required documentation.
- Verified customer identification and maintained accurate records in compliance with company and state regulations.
- Organized, filed, and maintained physical and electronic records for easy retrieval and accuracy.
- Managed office inventory by tracking supplies, ordering materials, and restocking office essentials to ensure uninterrupted daily operations.
- Maintained an organized, clean, and professional reception and office area.
- Scheduled customer pickups and coordinated communication between customers, drivers, and warehouse staff.
- Entered customer and transaction information into company databases with a high level of accuracy.
- Assisted with daily cash handling, balancing receipts, and preparing end-of-day paperwork.
- Supported management with administrative tasks, document preparation, and general office operations.
- Collaborated with team members to improve workflow efficiency and provide excellent customer service
Education
High School Diploma
Skills
Office Management
Regulatory Compliance & Permit Administration
Payroll Processing
Customer Service
Records & Document Management
Team Leadership
Inventory & Office Supply Management
Microsoft Office & QuickBooks
Timeline
Office Manager
Scorpions Metal LLC
01.2023 - 07.2026Read More
Receptionist
Scorpions Metal LLC
01.2021 - 01.2023Read More
Stephen F Austin High School
High School Diploma
Read More