Jennifer Perry
Davenport,IA
Summary
Proactive Assistant Salon Director and Barista Manager with extensive experience in team management, client satisfaction, and financial oversight. Successfully implemented performance evaluation systems and inventory control processes, enhancing operational efficiency. Adept at fostering positive customer experiences and promoting brand visibility through community engagement.
Overview
5
5
years of professional experience
Work History
Assistant Salon Director
Sun Tan City
2024.07 - Current
- Served as a liaison between staff members and senior management, promoting open communication channels for enhanced teamwork within the salon environment.
- Implemented performance evaluation system for continuous improvement in staff performance and increased client satisfaction rates.
- Assisted in budget development, monitoring expenses closely for cost-effective management of the salon''s financial resources.
- Participated actively in local community events as an ambassador for the salon brand, generating positive publicity that translated into increased foot traffic and revenue.
- Managed inventory control processes to ensure adequate stock levels while minimizing unnecessary expenses due to overstocking or waste.
Barista Manager
Cody Road Coffee
2022.09 - 2024.07
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Resolved customer concerns promptly and professionally, ensuring continued patronage and loyalty to the brand.
Barista
Atomic Coffee Bar
2019.05 - 2022.08
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Education
Bachelor of Science - Nursing
University of Iowa
Iowa City, IA05.2023
Skills
- Creative vision
- Team Management
- Customer Service
- Problem-solving skills
- Decision-making skills
- Cleanliness and sanitation
- Client satisfaction
Timeline
Assistant Salon Director
Sun Tan City
2024.07 - Current
Barista Manager
Cody Road Coffee
2022.09 - 2024.07
Barista
Atomic Coffee Bar
2019.05 - 2022.08
Bachelor of Science - Nursing
University of Iowa
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