Jennifer Pescatello
Summerville
Summary
Over 10+ years of Customer service and Bartending skills. Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
11
11
years of professional experience
Work History
Bartender
Foxwoods Mashantucket Pequot Reservation
Ledyard, CT
01.2021 - Current
- Greeted guests to provide warm welcome and promote good customer service.
- Checked identification before serving alcohol to comply with state and federal laws.
- Worked flexibly to cater to fluctuating coverage needs.
- Maintained thorough understanding of ingredients and preparation of menu items.
- Cleaned, organized and replenished supplies to maintain bar appearance.
- Operated cash registers accurately, handling cash and credit card transactions efficiently.
Bartender
Seagoose
Westerly, RI
08.2018 - 12.2020
- Crafted and served a diverse range of cocktails and beverages to enhance guest experiences.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Provided exceptional customer service by engaging with patrons and addressing their needs promptly.
- Trained new staff on bartending techniques, menu items, and efficient service practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
Bartender, Server
Pleasant View Inn
Westerly, RI
05.2015 - 10.2019
- Assisted in preparing and serving a variety of cocktails following established recipes.
- Supported inventory management to maintain supply availability and reduce waste through effective stock rotation.
- Built strong customer relationships by offering attentive service and tailored drink suggestions.
- Guided new bartenders in cocktail preparation and customer service techniques.
- Kept bar area clean and organized in compliance with health and safety standards.
- Handled customer complaints effectively, improving overall satisfaction and loyalty.
- Served high customer volumes during peak event nights and weekends.
- Managed cash handling tasks accurately, ensuring proper accounting at shift end.
- Executed opening and closing responsibilities, including printing sales reports, preparing for shifts, and taking inventory.
- Fostered a positive work environment through collaboration and communication with team members.
- Cultivated loyal clientele by consistently providing exceptional service and engaging in friendly conversations.
Education
Certification - Medical Assistant
Lincoln Technical Institute
Lincoln03.2008
Skills
Excellent Customer Service
Friendly and outgoing
Hardworking, Trustworthy and Reliable
Strong multitasking skills
Responsible alcohol service
Handling difficult customers
New hire training
Cash register accuracy
Quick learner
Timeline
Bartender
Foxwoods Mashantucket Pequot Reservation
01.2021 - Current
Bartender
Seagoose
08.2018 - 12.2020
Bartender, Server
Pleasant View Inn
05.2015 - 10.2019
Certification - Medical Assistant
Lincoln Technical Institute