Jennifer Pethers
Sterling Heights,MI
Summary
Detail-oriented professional with extensive experience in payroll management and accounts reconciliation. Skilled in resolving billing issues and enhancing client relations, leading to improved customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Receiving Manager
Fresh Thyme Market
Rochester Hills, MI
06.2025 - Current
- Managed inventory receipt and verification processes for quality assurance.
- Managed accounts payable and receivable efficiently.
- Communicated with vendors regarding billing issues promptly.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Resolved billing discrepancies with vendors or customers promptly.
- Received and verified incoming shipments for accuracy of items, quantities, and condition.
Experience Manager
Fresh Thyme Market
Farmington Hills, Michigan
02.2023 - 06.2025
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Developed and implemented effective strategies for managing client expectations.
- Prevented key account losses by researching discrepancies and correcting problems.
- Tracked performance indicators such as response times, resolution rates, and customer feedback scores.
- Tracked all tax exemptions and provided receipts for all NPO/local donations
Store Administrator
Fresh Thyme Market
Indianapolis, Indiana
07.2017 - 02.2023
- Monitored sales trends to support inventory replenishment decisions efficiently.
- Maintained records of employee attendance, leave requests, onboarding -including benefits and tax preparation
- Managed staff scheduling, payroll processing, budgeting, ordering supplies.
- Prepared financial reports for management review regularly.
- Monitored budget expenditures to identify discrepancies proactively.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Processed payroll and maintained employee financial records accurately.
Education
High School Diploma -
Northrop Highschool
Fort Wayne, IN12-2000
Skills
- Problem solving
- Attention to detail
- Payroll administration
- Client relations
- Time management
- General ledger management
- Expense tracking
- Bookkeeping
Timeline
Receiving Manager
Fresh Thyme Market
06.2025 - Current
Experience Manager
Fresh Thyme Market
02.2023 - 06.2025
Store Administrator
Fresh Thyme Market
07.2017 - 02.2023
High School Diploma -
Northrop Highschool