Jennifer Pfister
Sheridan,WY
Summary
As a Director of Revenue Cycle, my objective was to support the Revenue Cycle of Sheridan Memorial Hospital by managing staff for Coding, Billing, HIM, Prior Auth, and Financial Advocates within this division. Using Lean Leadership Management system, we were able to meet the goals set by senior leadership while providing excellent customer service to the community.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Revenue Cycle
Sheridan Memorial Hospital
12.2017 - 08.2023
- Assessed current revenue cycle procedures and implemented improvements to foster efficiency.
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Completed financial reporting and analysis for billing revenue cycle.
- Identified discrepancies between budgetary targets and actual revenue and expenses for Revenue Cycle Team.
- Supported CFO with special projects and additional job duties.
Revenue Cycle Manager
Sheridan Memorial Hospital
07.2016 - 12.2017
- Monitored and guided revenue cycle operations.
- Supported clinical team members with revenue cycle procedures and addressed issues.
- Supported day-to day operation for Coding, Billing, HIM, Access, and CDI Program.
Clinic Billing & Coding Manager
Sheridan Memorial Hospital
06.2013 - 07.2016
- Executed billing tasks and recorded information in Cerner.
- Kept all patient information secure and confidential.
- Followed up with appropriate parties to obtain prompt payments.
- Identified, researched, and resolved billing variances to maintain system accuracy.
- Supported and determined proper codes for medical records and patient services.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Researched and resolved billing discrepancies to enable accurate billing.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
- Worked with multiple departments to check proper billing information.
Welch Cancer Center Manager
Sheridan Memorial Hospital
01.2011 - 06.2013
- Managed work and performance of staff for the Medical Oncology and Radiation Oncology Department.
- Processed payroll for department.
- Directed daily operations of busy Oncology Department.
- Introduced new methods, practices, and systems for Oncology.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Supported and developed new building for Oncology growth.
- Directed work of Oncology teams to deliver exceptional client experiences.
- Assisted in recruiting, hiring and training of team members.
Center Supervisor
Welch Cancer, Sheridan Memorial Hospital
05.2010 - 01.2011
Patient Care Coordinator
Sheridan Memorial Hospital
09.2008 - 05.2010
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Delivered excellent patient experiences while navigating financial and medication assistance.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide Sheridan Memorial Hospital with essential information to bill for services.
- Delivered Billing and Coding of Oncology visits in a timely and efficient manner.
Education
BS - Business Administration
Capella University
Minneapolis, MN05.2018
Skills
- Lean Leadership Management
- Revenue Cycle
- Budget Planning
- Communication
- Problem-solving using Lean Techniques
- Coding/Billing
- Led a team of over 80 staff members within HIM, Coding, Billing, Patient Access, CDI, and Patient Financial Advocates
- Provided Prior Authorization and Financial Advocate team development
- Employee relations within the teams
Affiliations
AAPC
HFMA
Certification
- CPC - 9/09
- CHONC - 6/10
- CPC-I - 12/15
- Fellow - 12/16
Timeline
Director of Revenue Cycle
Sheridan Memorial Hospital
12.2017 - 08.2023
Revenue Cycle Manager
Sheridan Memorial Hospital
07.2016 - 12.2017
Clinic Billing & Coding Manager
Sheridan Memorial Hospital
06.2013 - 07.2016
Welch Cancer Center Manager
Sheridan Memorial Hospital
01.2011 - 06.2013
Center Supervisor
Welch Cancer, Sheridan Memorial Hospital
05.2010 - 01.2011
Patient Care Coordinator
Sheridan Memorial Hospital
09.2008 - 05.2010
BS - Business Administration
Capella University
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