Patricia Matthews
Longview
Summary
Accomplished and results-oriented Revenue Cycle Director with extensive experience leading all aspects of physician (professional) medical billing operations. Proven ability to optimize revenue cycle performance, improve collections, strengthen revenue integrity, ensure regulatory compliance, and build high-performing teams. Expertise in developing strategic initiatives that increase reimbursement, reduce denials, improve operational efficiency, and enhance financial outcomes. Recognized for collaborative leadership, process improvement, and partnering with executive leadership to achieve organizational goals.
Overview
16
16
years of professional experience
Work History
Director of Revenue Cycle
04.2010 - Current
- Provide strategic leadership and operational oversight for all aspects of the professional revenue cycle, ensuring financial performance, regulatory compliance, and operational excellence.
- Leadership & Operations
- Direct all physician revenue cycle operations, including patient registration, charge capture, coding support, claims processing, denial management, accounts receivable, and collections.
- Lead and mentor a leadership team consisting of two Revenue Cycle Managers and two Revenue Cycle Supervisors, focusing on staff development, performance management, succession planning, and productivity improvement.
- Develop departmental policies, workflows, and standard operating procedures that improve efficiency and standardize best practices.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Revenue Cycle Management
- Develop and implement revenue cycle strategies that improve cash flow, maximize reimbursement, reduce denials, and increase clean claim rates.
- Monitor and analyze key performance indicators (KPIs), including:
- Days in Accounts Receivable (A/R)
- Net Collection Rate
- First Pass Resolution Rate
- Clean Claim Rate
- Denial Rate
- Bad Debt
- Lead physician billing operations across multiple specialties while ensuring timely and accurate claim submission to Medicare, Medicaid, commercial insurance carriers, and managed care organizations.
- Oversee denial prevention initiatives and appeals processes by identifying root causes and implementing corrective action plans to reduce revenue leakage.
- Manage accounts receivable performance through established collection goals, aging analysis, and recovery strategies.
- Executive Leadership & Strategic Planning
- Partner with executive leadership through regular KPI reviews to identify improvement opportunities and implement revenue enhancement strategies.
- Prepare and present executive-level reports highlighting financial performance, operational metrics, trends, and strategic recommendations.
Skills
- Revenue Cycle Management
- Revenue Integrity
- Revenue Optimization
- Insurance Follow-Up
- Financial & KPI Reporting
- Team Leadership
- Staff Development & Coaching
- Performance Management
- Collaborative and Servant Leadership
- Results-Driven Decision Maker
- Adaptable and Self-Motivated
- Proven Ability to Build High-Performing Teams
- Commitment to Operational Excellence and Continuous Improvement
Timeline
Director of Revenue Cycle
04.2010 - Current