Jennifer Phelps
Hartsville,SC
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Receptionist
Hartsville Medical Associates/ Your Health
Hartsville , SC
03.2022 - Current
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
Customer Service Advocate
Suburban Propane
Hartsville, SC
01.2021 - 02.2022
- Managed incoming calls from customers in a professional manner.
- Responded promptly to customer inquiries in person, by telephone or electronically.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Worked closely with other departments to ensure quality customer service delivery.
- Consulted with customers to resolve service and billing issues.
- Handled escalated calls for front-line associates to address complex issues and restore customer satisfaction.
Education
High School Diploma -
Eastside Christian Academy
Hartsville, SC05-2007
Skills
- Positive and professional
- Calendar Management
- Schedule Management
- Customer Service
- Active Listening
- Decision-Making
- Documentation And Reporting
- Multitasking and prioritization
Certification
Certified Breath Alcohol Technician
Certified Urine Drug Screen Collector
Reference
- Rob Elder 843-260-8582
- Michael Harless 843-307-1753
- Susie Sportiello 843-858-3883
- Tara Outlaw 843-858-1001
Timeline
Receptionist
Hartsville Medical Associates/ Your Health
03.2022 - Current
Customer Service Advocate
Suburban Propane
01.2021 - 02.2022
High School Diploma -
Eastside Christian Academy
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