Hi, I’m
Jennifer Pianovich
Metairie,LA
Summary
I love working and helping people. I’m a hard worker that gets the job done. I want to help my company grow and reach their potential goals. I’m a team player that will strive to achieve my goals
Authorized to work in the US for any employer
Overview
29
years of professional experience
Work History
BbW-Metairie, LA
Sales Associate
04.2024 - Current
Job overview
- Consistently exceeded monthly sales targets by XX% through effective product knowledge and persuasive selling techniques
Forever 21-Metairie, LA
Retail Sales Associate
03.2022 - 03.2024
Job overview
- Always acknowledge customers as they came in the store. Help with any questions about our products. Made suggestions or recommendations on what would work best for them. I make them feel comfortable and confident. I love working with people and enjoy making them happy with what they purchase.
579 Company
Assistant Store Manager
05.1997 - 04.1999
Job overview
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Created and maintained safe and secure work environments for employees.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
Education
John JayMetairie, LA
GED
09.1990
University Overview
Skills
Upselling
Time Management
Cashiering
Computer Skills
Customer Service
Sales
Pricing
Inside Sales
Salesforce
Host/Hostess
Organizational Skills
Communication Skills
Merchandising
Cash Handling
Retail Sales
Awards
Awards
Number 1 in sales, December 2024, The short amount of time I’ve been working with the company. I have gotten gift cards and hi 5s for being best in sales.Timeline
Sales Associate
BbW-Metairie, LA
04.2024 - Current
Retail Sales Associate
Forever 21-Metairie, LA
03.2022 - 03.2024
Assistant Store Manager
579 Company
05.1997 - 04.1999
John Jay
GED