Jennifer Pies
Madrid,IA
Summary
Organized and adaptive Household Coordinator / Business Office Manager known for high productivity and efficient completion of tasks. Possess specialized skills in household management, budgeting, and event planning. Excel in communication, problem-solving, and time management to ensure smooth operation of household activities.
Compassionate professional with background in personal care and service. Ensuring client satisfaction and well-being. Skilled in empathetic communication, time management, and adaptive problem-solving strategies. Excel at using patience, active listening, and interpersonal skills to build trust and foster positive relationships.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Household Coordinator
Madrid Home For The Aging
2025.03 - 2026.03
- Coordinated daily activities for residents to ensure engagement and social interaction.
- Managed schedules for staff to optimize care
- Oversaw maintenance requests to ensure a safe living environment for residents.
- Communicated with families about resident needs and changes in care.
- Collaborated with healthcare professionals to enhance resident care strategies.
- Provided administrative support for members of the household; handled phone calls, emails, mailings.
- Maintained inventory of household items; ordered new items when needed.
- Implemented systems to organize paperwork and maintain filing system both electronically and physically.
- Coordinated the daily activities of household staff, ensuring tasks were completed in a timely manner.
- Managed care plans to ensure compliance with regulatory standards.
- Collaborated with interdisciplinary teams to enhance resident care strategies.
- Reviewed and updated resident records for accuracy and completeness.
- Monitored changes in resident conditions and adjusted care plans accordingly.
- Facilitated team meetings with members from other departments such as Social Services, Dietary, Activities, Rehabilitation services, to discuss resident issues and concerns related to the MDS process.
- Developed individualized plans of care for each resident based on assessment findings.
- Conducted assessments to determine the resident's functional and cognitive abilities, as well as their level of care needs.
- Participated in survey preparation activities by ensuring that all necessary documents were available during surveys conducted by state agencies or accreditation organizations.
- Audited monthly MDS submissions for accuracy, timeliness, completeness and compliance with applicable regulations.
- Coordinated Medicaid applications and eligibility determinations for diverse populations.
- Facilitated communication between clients, healthcare providers, and government agencies.
- Assisted clients in navigating healthcare resources and benefits options effectively.
- Coordinated discharge processes to ensure timely patient transitions.
- Collaborated with healthcare teams to assess patient readiness for discharge.
- Communicated discharge plans effectively with patients and families.
- Developed relationships with community resources for post-discharge support.
- Implemented efficient communication systems among staff to streamline operations and improve resident care.
- Coordinated daily activities and schedules for residents, enhancing engagement and participation.
Business Office Manager
Madrid Home For The Aging
2021.01 - 2025.03
- Oversaw daily operations, ensuring compliance with safety and regulatory standards.
- Managed financial records, enhancing accuracy in budgeting and forecasting processes.
- Led team meetings to streamline communication and improve departmental efficiency.
- Developed training programs for staff, fostering skill development and performance improvement.
- Established vendor relationships, negotiating contracts to improve service delivery and cost management.
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced customer satisfaction by addressing inquiries promptly and resolving issues professionally.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Processed invoices accurately and efficiently, ensuring timely payment to vendors.
- Reconciled accounts payable transactions with general ledger entries for accuracy.
- Processed incoming payments and managed outstanding invoices to ensure timely collections.
- Reconciled customer accounts, identifying discrepancies and resolving issues efficiently.
- Maintained accurate records of transactions using accounting software and spreadsheets.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
- Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
- Coordinated with clients to gather necessary documentation for timely application processing
- Educated applicants about Medicaid benefits and program requirements, ensuring informed decisions
Business Office Manager
Maxum Petroleum
2010.06 - 2012.09
- Managed daily operations of the business office for a leading petroleum company.
- Coordinated communication between departments to streamline administrative procedures.
- Implemented office management systems to enhance efficiency and productivity.
- Trained and supervised staff on office protocols and customer service standards.
- Developed and maintained relationships with vendors for supplies and services.
- Reviewed invoices and processed payments in accordance with company guidelines.
- Processed invoices, purchase orders and other related paperwork required for business operations.
Shipping and Receiving Clerk
Supervalu
2006.09 - 2010.05
- Maintained records of shipments and inventory levels accurately.
- Coordinated with team members to streamline warehouse operations.
- Communicated with vendors about delivery schedules and discrepancies.
- Processed outbound shipments, including packing and labeling products for delivery.
- Received incoming shipments, verifying quantity and quality of items against purchase orders.
- Operated computers to access information related to shipping activities.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Maintained accurate records of all goods received and distributed in the warehouse.
- Obtained required documentation to process shipments and support movement.
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
Education
Some College (No Degree) - Nursing
Montana State University
Billings, MTHigh School Diploma -
High School Diploma
Billings, Montana09.1994
Skills
- Care plan management
- MDS coordination
- Staff training
- Office management
- Bill payment
- Budgeting expertise
- Customer service
- Detail-oriented
- Excellent oral and written communication
Certification
- CNA License
Timeline
Household Coordinator
Madrid Home For The Aging
2025.03 - 2026.03
Business Office Manager
Madrid Home For The Aging
2021.01 - 2025.03
Business Office Manager
Maxum Petroleum
2010.06 - 2012.09
Shipping and Receiving Clerk
Supervalu
2006.09 - 2010.05
Some College (No Degree) - Nursing
Montana State University
High School Diploma -
High School Diploma