Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Pike

Arlington,TX

Summary

Reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

21
21
years of professional experience

Work History

Motor-clothes Sales Associate

Longhorn Harley-Davidson
03.2020 - 09.2023
  • Increased customer satisfaction by providing personalized assistance in selecting appropriate motor clothes and accessories.
  • Boosted sales revenue by effectively promoting special offers, seasonal items, and new product lines.
  • Streamlined inventory management through regular stock checks, merchandise organization, and timely re-ordering of products.
  • Enhanced store appearance with creative visual merchandising strategies that showcased the latest trends and designs in motor clothes.
  • Assisted customers with fitting rooms, ensuring proper sizing and recommending complementary items to complete their outfits.
  • Developed strong relationships with repeat clientele, fostering loyalty and encouraging referrals to grow the customer base.
  • Collaborated with team members for successful execution of promotional events, resulting in increased foot traffic and sales.
  • Addressed client concerns promptly and professionally, maintaining a high level of customer service at all times.
  • Conducted product demonstrations to educate customers on the features and benefits of various motor clothes offerings.
  • Stayed informed about industry developments and emerging trends to provide knowledgeable recommendations to clients.
  • Participated in ongoing training programs to strengthen knowledge of products, services, and sales techniques for continued professional growth.
  • Processed transactions efficiently using point-of-sale systems while adhering to company policies regarding returns and exchanges.
  • Maintained accurate records of daily sales activities, including individual performance metrics and overall store results for management review.
  • Supported cross-functional initiatives by collaborating with other departments such as marketing or operations when needed for maximum impact on business objectives.
  • Managed customer inquiries via phone or email communication channels, providing prompt responses that resolved issues swiftly.
  • Handled cash deposits accurately while following company security protocols.
  • Initiated upselling opportunities when appropriate by showcasing complimentary product offerings that suited each customer''s needs.
  • Provided constructive feedback to peers and management regarding opportunities for improvement based on personal observations and experiences within the sales floor environment.
  • Assisted customers with selecting clothing items and accessories based on individual needs.
  • Cleaned, closed, and secured store at end of shift.
  • Greeted customers, identified needs and provided product advice.
  • Restocked shelves and organized displays in alignment with merchandising standards.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Pressed and folded items upon arrival in store to increase visual appeal.
  • Offered personalized customer service to all customers to support satisfaction and loyalty.
  • Maintained organized store environment to foster pleasant shopping experiences.
  • Developed loyal customer base by providing excellent customer service.
  • Dressed and accessorized mannequins to highlight featured clothing and accessories.
  • Gained extensive knowledge of latest fashion trends and styles to provide customers with up-to-date advice.
  • Processed incoming stock and documented product information to manage inventory levels.
  • Encouraged customers to find accessories and other upsell items to complete ensembles.
  • Used point-of-sale systems to process payments and check inventory levels.
  • Developed promotional strategies to increase store sales and meet monthly sales targets.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Developed strong rapport with customers and created positive impression of business.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Assisted in training new hires on store procedures, product knowledge, and sales techniques to ensure a smooth onboarding process.
  • Contributed ideas during staff meetings aimed at improving overall store performance or optimizing internal processes.

Shift Manager

Pizza Hut
10.2004 - 06.2014
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Reduced employee turnover by implementing effective retention strategies such as recognition programs and career development opportunities.
  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
  • Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Identified potential bottlenecks in the operational processes which resulted in improved productivity levels over time.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Excelled in every store position and regularly backed up front-line staff.
  • Tracked receipts, employee hours, and inventory movements.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Adhered to company standards and compliance requirements for operations and cleanliness of areas.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
  • Supervised ongoing daily production phases.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Cultivated professional working relationships with peers and supervisors.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Managed staff hiring, training and supervision.
  • Oversaw inventory and product stock to develop and maintain inventory controls resulting in cost savings and reduced overages.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Collaborated with internal teams to streamline operations across materials handling, production, and shipping.
  • Oversaw loading and unloading of packages in warehouse.
  • Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Coordinated merchandising, promoted new products and increased brand awareness.
  • Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
  • Troubleshot equipment to reduce service calls and downtime.
  • Implemented policies and standard operating procedures for continuous improvement.

Cashier Assistant

Kmartcorp
10.2002 - 03.2003
  • Enhanced customer satisfaction by providing efficient and accurate checkout services.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Adhered strictly to loss prevention guidelines, promptly reporting any suspicious activities or discrepancies to management.
  • Contributed to store success by actively participating in promotional events and cross-departmental support when needed.
  • Met customer needs through polite, friendly and attentive service.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Bagged items securely to minimize breakages and reduce losses.
  • Performed cash, card and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

Martin High School
Arlington, TX
05.2002

Skills

  • Upselling strategies
  • POS System Operation
  • Brand representation
  • Strong product knowledge
  • Goal-oriented mindset
  • Professionalism

Timeline

Motor-clothes Sales Associate

Longhorn Harley-Davidson
03.2020 - 09.2023

Shift Manager

Pizza Hut
10.2004 - 06.2014

Cashier Assistant

Kmartcorp
10.2002 - 03.2003

High School Diploma -

Martin High School

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Jennifer Pike