Summary
Overview
Work History
Education
Skills
References
Additional Highlights
Leadership Community Impact
Timeline
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JENNIFER PILBEAM

JENNIFER PILBEAM

The Plains

Summary

Versatile and mission-driven recruiter with deep experience across high-growth startups in the US and UK, including CareerBuilder, Vocus, LivingSocial, and others. Re-engaged in the workforce full-time after impactful work as an EMT, educator, and parent, bringing urgency, empathy, and operational clarity to every hire. Known for hiring with heart and precision, aligning mission-driven people with companies that value impact. Resourceful leader with proven success in talent acquisition, team coaching, and operations. Recognized for building high-performing teams, improving recruiting operations, and advocating for candidates and communities. Seeking a recruiting or people-focused role in a SaaS or mission-aligned company where I can make an immediate impact.

Overview

21
21
years of professional experience

Work History

Business Operations Manager & Service Advisor

The Plains Tire & Auto / TPSC, LLC
The Plains
07.2024 - Current
  • Recruited and onboarded A & B Technicians; provided daily coaching to drive productivity and morale.
  • Built systems for vendor coordination, billing, and compliance documentation.
  • Created content to promote the business across multiple channels and foster local trust.
  • Managed service operations, balancing urgent customer needs with staffing and workflow demands.
  • Thrown headfirst into the role of Service Advisor—selling tires with zero automotive experience (I not only survived but thrived). Learned car anatomy about as fast (and rough) as I once learned human anatomy: trial by fire, grit, and a lot of Googling between oil changes.

Health Technologies Admissions Coach

Germanna Community College
Fredericksburg
07.2023 - 07.2024
  • Advised, enrolled, and supported students in competitive healthcare programs including Nursing, EMS, Physical Therapy, and Dental.
  • Created tools to track applications, built scoresheets, and streamlined communication with student services.
  • Served as the first point of contact for hundreds of students entering the Health Technologies pipeline.

Contract Recruiter – People Team

Sweetgreen
Washington
07.2015 - 08.2015
  • Built Sweetgreen’s first in-house recruiting infrastructure for corporate roles in branding, real estate, and operations.
  • Declined full-time offer to prioritize family during early childhood years.

Contract Recruiter – Sales & Marketing

ExactTarget (acquired by Salesforce)
Washington
10.2013 - 03.2014
  • Filled high-level sales and marketing roles in a fast-paced SaaS environment.
  • Partnered closely with hiring managers and external vendors to meet growth demands.

Senior Recruiter – B2B/B2C Sales & Marketing

Rosetta Stone
Arlington
01.2013 - 10.2013
  • Sourced and hired across sales, marketing, and executive functions, streamlining recruiting operations for key teams.

Recruiter & Recruiting Team Lead

LivingSocial
Washington
01.2011 - 12.2012
  • Led hiring across U.S. markets and managed a team of four recruiting coordinators.
  • Managed end-to-end recruiting: sourcing, screening, interviewing, negotiating, and onboarding.
  • Collaborated with executive leadership on confidential roles and national talent planning.

Recruiter & HR Business Partner

Vocus Europe
London
02.2009 - 01.2011
  • Supported all recruiting and HR functions for Vocus EMEA region.
  • Managed UK hiring, onboarding, performance plans, and terminations in compliance with local labor laws.
  • Recruited across management, sales, marketing, and research.

In-House Recruiter

CareerBuilder Europe
London
12.2007 - 02.2009
  • Hired 35+ employees in sales, marketing, and customer service.
  • Supported a 300-person companywide layoff during organizational restructuring, ensuring compliance and compassionate communication.

Recruitment Consultant

Media Types
London
03.2007 - 11.2007
  • Partnered with clients including Yahoo, EMAP, and IIR Events.
  • Placed candidates in digital, marketing, and PR roles.

College Recruiter & Sales Executive

CareerBuilder
Chicago
02.2006 - 03.2007
  • Promoted from advertising sales to college recruiting based on performance.
  • Represented CareerBuilder at campus events and job fairs.

Recruitment Consultant

Freedom Recruitment
London
01.2005 - 01.2006
  • Promoted from receptionist to recruiter in one month.
  • Exceeded billing targets while managing direct HR relationships.

Education

Bachelor of Arts - English Literature

Earlham College
Richmond, IN

Skills

  • Full-Cycle Recruiting & Sourcing Strategy
  • Coaching
  • Mentoring
  • Candidate Advocacy
  • Hiring Manager Collaboration
  • Stakeholder Alignment
  • Relationship-Building
  • Cross-Functional Team Training
  • Onboarding
  • Process Development
  • Compliance
  • Mindful Listening
  • Emotional Intelligence
  • Multi-tasking Under Pressure
  • Purposeful with a Human Touch
  • Curious
  • Adaptable
  • Mission-Aligned

References

Available upon request.

Additional Highlights

  • First college graduate in her family; lifelong advocate for education access.
  • Completed Camino De Santiago pilgrimage from Oporto to Santiago.
  • Lived, worked, or traveled extensively through India, Egypt, France, Greece, Spain, Ireland, and more.
  • Former Simmons School of Social Work graduate student (4.0 GPA – deferred for family).

Leadership Community Impact

  • 22+ years coaching youth basketball and baseball; head and assistant coach roles.
  • CPR instructor and EMT class trainer for Germanna and Associates in Emergency Care.
  • Former Girls, Inc. mentor delivering 560+ hours/year of programming.
  • Presented to audiences of 100+, trained customers on new platforms, and delivered public education initiatives.
  • Managed team of recruiting coordinators, improving hiring workflows and reducing time-to-fill.
  • Advocated for first-generation students and underserved communities through higher ed and local service.

Timeline

Business Operations Manager & Service Advisor

The Plains Tire & Auto / TPSC, LLC
07.2024 - Current

Health Technologies Admissions Coach

Germanna Community College
07.2023 - 07.2024

Contract Recruiter – People Team

Sweetgreen
07.2015 - 08.2015

Contract Recruiter – Sales & Marketing

ExactTarget (acquired by Salesforce)
10.2013 - 03.2014

Senior Recruiter – B2B/B2C Sales & Marketing

Rosetta Stone
01.2013 - 10.2013

Recruiter & Recruiting Team Lead

LivingSocial
01.2011 - 12.2012

Recruiter & HR Business Partner

Vocus Europe
02.2009 - 01.2011

In-House Recruiter

CareerBuilder Europe
12.2007 - 02.2009

Recruitment Consultant

Media Types
03.2007 - 11.2007

College Recruiter & Sales Executive

CareerBuilder
02.2006 - 03.2007

Recruitment Consultant

Freedom Recruitment
01.2005 - 01.2006

Bachelor of Arts - English Literature

Earlham College