Summary
Overview
Work History
Education
Skills
Websites
References
Additional Highlights
Personal Information
Leadership Community Impact
Interests
Work Availability
Software
Timeline
Generic
JENNIFER PILBEAM

JENNIFER PILBEAM

Recruiting, Customer Success, sales, professional services
The Plains,VA

Summary

Versatile and mission-driven recruiter with deep experience across high-growth startups in the US and UK, including CareerBuilder, Vocus, LivingSocial, and others. Re-engaged in the workforce full-time after impactful work as an EMT, educator, and parent, bringing urgency, empathy, and operational clarity to every hire. Known for hiring with heart and precision, aligning mission-driven people with companies that value impact. Resourceful leader with proven success in talent acquisition, team coaching, and operations. Recognized for building high-performing teams, improving recruiting operations, and advocating for candidates and communities. Seeking a recruiting or people-focused role in a SaaS or mission-aligned company where I can make an immediate impact.

Overview

21
21
years of professional experience

Work History

Business Operations Manager & Service Advisor

The Plains Tire & Auto / TPSC, LLC
The Plains, VA
07.2024 - Current
  • Recruited and onboarded A & B Technicians; provided daily coaching to drive productivity and morale.
  • Built systems for vendor coordination, billing, and compliance documentation.
  • Created content to promote the business across multiple channels and foster local trust.
  • Managed service operations, balancing urgent customer needs with staffing and workflow demands.
  • Thrown headfirst into the role of Service Advisor—selling tires with zero automotive experience (I not only survived but thrived). Learned car anatomy about as fast (and rough) as I once learned human anatomy: trial by fire, grit, and a lot of Googling between oil changes.

Health Technologies Admissions Coach

Germanna Community College
Fredericksburg, VA
07.2023 - 07.2024
  • Advised, enrolled, and supported students in competitive healthcare programs including Nursing, EMS, Physical Therapy, and Dental.
  • Created tools to track applications, built scoresheets, and streamlined communication with student services.
  • Served as the first point of contact for hundreds of students entering the Health Technologies pipeline.

Contract Recruiter – People Team

Sweetgreen
Washington, DC
07.2015 - 08.2015
  • Built Sweetgreen’s first in-house recruiting infrastructure for corporate roles in branding, real estate, and operations.
  • Declined full-time offer to prioritize family during early childhood years.

Contract Recruiter – Sales & Marketing

ExactTarget (acquired by Salesforce)
Washington, DC
10.2013 - 03.2014
  • Filled high-level sales and marketing roles in a fast-paced SaaS environment.
  • Partnered closely with hiring managers and external vendors to meet growth demands.

Senior Recruiter – B2B/B2C Sales & Marketing

Rosetta Stone
Arlington, VA
01.2013 - 10.2013
  • Sourced and hired across sales, marketing, and executive functions, streamlining recruiting operations for key teams.

Recruiter & Recruiting Team Lead

LivingSocial
Washington, DC
01.2011 - 12.2012
  • Led hiring across U.S. markets and managed a team of four recruiting coordinators.
  • Managed end-to-end recruiting: sourcing, screening, interviewing, negotiating, and onboarding.
  • Collaborated with executive leadership on confidential roles and national talent planning.

Recruiter & HR Business Partner

Vocus Europe
London, England
02.2009 - 01.2011
  • Supported all recruiting and HR functions for Vocus EMEA region.
  • Managed UK hiring, onboarding, performance plans, and terminations in compliance with local labor laws.
  • Recruited across management, sales, marketing, and research.

In-House Recruiter

CareerBuilder Europe
London, England
12.2007 - 02.2009
  • Hired 35+ employees in sales, marketing, and customer service.
  • Supported a 300-person companywide layoff during organizational restructuring, ensuring compliance and compassionate communication.

Recruitment Consultant

Media Types
London, England
03.2007 - 11.2007
  • Partnered with clients including Yahoo, EMAP, and IIR Events.
  • Placed candidates in digital, marketing, and PR roles.

College Recruiter & Sales Executive

CareerBuilder
Chicago, IL
02.2006 - 03.2007
  • Promoted from advertising sales to college recruiting based on performance.
  • Represented CareerBuilder at campus events and job fairs.

Recruitment Consultant

Freedom Recruitment
London, England
01.2005 - 01.2006
  • Promoted from receptionist to recruiter in one month.
  • Exceeded billing targets while managing direct HR relationships.

Education

Bachelor of Arts - English Literature

Earlham College

Skills

  • Full-Cycle Recruiting & Sourcing Strategy
  • Coaching
  • Mentoring
  • Candidate Advocacy
  • Hiring Manager Collaboration
  • Stakeholder Alignment
  • Relationship-Building
  • Cross-Functional Team Training
  • Onboarding
  • Process Development
  • Compliance
  • Mindful Listening
  • Emotional Intelligence
  • Multi-tasking Under Pressure
  • Purposeful with a Human Touch
  • Curious
  • Adaptable
  • Mission-Aligned

References

Available upon request.

Additional Highlights

  • First college graduate in her family; lifelong advocate for education access.
  • Completed Camino De Santiago pilgrimage from Oporto to Santiago.
  • Lived, worked, or traveled extensively through India, Egypt, France, Greece, Spain, Ireland, and more.
  • Former Simmons School of Social Work graduate student (4.0 GPA – deferred for family).

Personal Information

Leadership Community Impact

  • 22+ years coaching youth basketball and baseball; head and assistant coach roles.
  • CPR instructor and EMT class trainer for Germanna and Associates in Emergency Care.
  • Former Girls, Inc. mentor delivering 560+ hours/year of programming.
  • Presented to audiences of 100+, trained customers on new platforms, and delivered public education initiatives.
  • Managed team of recruiting coordinators, improving hiring workflows and reducing time-to-fill.
  • Advocated for first-generation students and underserved communities through higher ed and local service.

Interests

Humans

People

Travelling

Service

Honesty

The World

Adventure

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Salesforce

ATS Systems

POS Systems

Shop Managment Software

Timeline

Business Operations Manager & Service Advisor

The Plains Tire & Auto / TPSC, LLC
07.2024 - Current

Health Technologies Admissions Coach

Germanna Community College
07.2023 - 07.2024

Contract Recruiter – People Team

Sweetgreen
07.2015 - 08.2015

Contract Recruiter – Sales & Marketing

ExactTarget (acquired by Salesforce)
10.2013 - 03.2014

Senior Recruiter – B2B/B2C Sales & Marketing

Rosetta Stone
01.2013 - 10.2013

Recruiter & Recruiting Team Lead

LivingSocial
01.2011 - 12.2012

Recruiter & HR Business Partner

Vocus Europe
02.2009 - 01.2011

In-House Recruiter

CareerBuilder Europe
12.2007 - 02.2009

Recruitment Consultant

Media Types
03.2007 - 11.2007

College Recruiter & Sales Executive

CareerBuilder
02.2006 - 03.2007

Recruitment Consultant

Freedom Recruitment
01.2005 - 01.2006

Bachelor of Arts - English Literature

Earlham College
JENNIFER PILBEAMRecruiting, Customer Success, sales, professional services
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