Jennifer Pinkerton
Grand Junction,CO
Summary
A dedicated, organized, detail-oriented Medical Office Assistant with 10+ years of experience in providing Clinical and Administrative support in fast-paced healthcare setting. Skilled in patient care coordination, appointment scheduling, EHR, telehealth and clinical operations. Seeking to contribute to a healthcare facility with strong communication skills, emphasizes team work, adaptability and eager to provide the best patient-centered quality of care.
Overview
12
12
years of professional experience
Work History
Medical Office Assistant
Mountain Family Health Centers
08.2013 - 01.2016
- Assisted in patient check-in and appointment scheduling to ensure smooth office operations.
- Managed electronic health records, ensuring accuracy and confidentiality of patient information.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Conducted patient intake procedures, including gathering medical histories and vital signs
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Completed EKGs and other tests based on patient presentation in office.
- Taught patients about medications, procedures, and care plan instructions.
- Fostered strong relationships with patients and their families by providing compassionate support and answering questions about medical care.
Stay-At-Home Mom
N/A
01.2016 - 01.2024
Medical Office Assistant
Mind Springs Health
01.2024 - 08.2025
- Managed scheduling patient appointments, by coordinating with our transportation team of scheduled appointments, procedures and referrals to optimize clinic workflow.
- Coordinated communication between healthcare providers, co-workers and patients, to facilitate effective communication and patient care delivery.
- Established partnerships with local healthcare providers, expanding options and resources for patient referrals.
- Utilized electronic health record (EHR) systems for accurate documentation and data management
- Used outlook to schedule appointments for doctor visits, procedures and outpatient appointments.
- Obtained pre-authorization from insurance companies ahead of medical services.
- Supported patient follow-up care by scheduling appointments and facilitating referral processes.
- Participated in quality improvement initiatives aimed at enhancing patient care services within the facility.
- Directed patients to exam rooms, fielded questions, and prepared telehealth for physician examinations.
- Ordered, restocked and monitored inventory levels of office supplies, medical equipment, and medications conducting regular audits to prevent shortages or delays in treatment.
- Performed various administrative tasks by filing, copying and faxing documents.
- Ordered prescription refills on behalf of inpatient patients in recovery.
- Fostered strong relationships with patients by providing compassionate support and answering questions about medical care.
Education
High School Diploma -
Alameda High School
Lakewood, CO05-2008
Associate of Applied Science - Medical Office Assistant
IntelliTec College
CO05-2010
Skills
- Office administration
- Computer skills
- Multitasking and organization
- Attention to detail and time management
- Electronic Health Records (EHR) and (EMR)
- Appointment patient care coordination and scheduling
- Ordering medical supplies, medications and patient prescription refills
- Prior authorization requests
- HIPAA regulations
- Excel Spreadsheet tracking
- Phone and email etiquette
- Data entry
- QAPI
- Clinical medical assistance
- Medical terminology
- Clinical and Medical office Procedures
- Injection/immunization administration
- Vital signs monitoring
- Phlebotomy techniques
- Medical equipment operation
- Simple dressings
- Sterilization procedures
- Procedure assistance
- Diagnostic testing assistance
- Direct patient care
- Specimens collection and processing
- OB/GYN procedures
- Emergency procedures (BLS)
Languages
English
Native or Bilingual
Timeline
Medical Office Assistant
Mind Springs Health
01.2024 - 08.2025
Stay-At-Home Mom
N/A
01.2016 - 01.2024
Medical Office Assistant
Mountain Family Health Centers
08.2013 - 01.2016
High School Diploma -
Alameda High School
Associate of Applied Science - Medical Office Assistant
IntelliTec College