Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Marie Rodriguez

Carbondale,CO

Summary

Dynamic and results-driven Patient Service Representative at Mountain Family Health Centers, recognized for enhancing patient satisfaction through exceptional bilingual communication and efficient front desk operations. Proven ability to resolve issues promptly while maintaining a professional demeanor, contributing to a seamless patient experience and minimizing billing errors.

Overview

3
3
years of professional experience

Work History

Patient Service Representative

Mountain Family Health Centers
Basalt, US
07.2024 - Current
  • Provided exceptional customer service to patients, ensuring a positive experience throughout their visit
  • Scheduled and confirmed patient appointments, efficiently managing a high volume of calls and inquiries
  • Verified insurance coverage and obtained necessary authorizations for medical services, minimizing billing errors
  • Addressed patient concerns and resolved issues promptly and professionally, resulting in increased patient satisfaction ratings
  • Assisted with the check-in process by verifying patient demographics, collecting co-pays, and explaining office policies
  • Recognized for meeting performance metrics and maintaining a positive, professional attitude under pressure

Prestige Beauty Advisor

Ulta Beauty
Glenwood Springs, US
07.2023 - 06.2024
  • Customer service
  • Upheld cleanliness standards throughout the store, including workstations and testers.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Maintained clean and organized counters and work areas.
  • Maintained a professional attitude towards clients while providing excellent customer service.

Customer Service

Boot Barn
Glenwood Springs, US
01.2023 - 04.2023
  • Identified potential opportunities for improving customer service processes.
  • Greeted guests and provided friendly customer service.

Education

High school diploma -

Bridges High School
Carbondale, CO
05.2023

Skills

  • Bilingual communication
  • Product demonstrations
  • Merchandising expertise
  • Guest services
  • Computer proficiency
  • Retail sales
  • Time management
  • Front desk operations
  • Upselling techniques
  • Customer service

Personal Information

Work Permit: Authorized to work in the US for any employer

References

References available upon request.

Timeline

Patient Service Representative

Mountain Family Health Centers
07.2024 - Current

Prestige Beauty Advisor

Ulta Beauty
07.2023 - 06.2024

Customer Service

Boot Barn
01.2023 - 04.2023

High school diploma -

Bridges High School

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