Jennifer Planck
Poland,NY
Summary
Accomplished and energetic employee, with a solid history of achievement, motivated leader, with strong, organizational and prioritization abilities. Ability to adapt and overcome most situations. Areas of expertise include customer service, time management and interpersonal skills. Work hard to bring home a good living for my family while building a lasting career.
Overview
11
11
years of professional experience
Work History
Waitress
Portifino
12.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Catering Server
Monarch Restaurant And Banquests
04.2013 - Current
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Cater large groups of people
- Check with customers to ensure they are enjoying their meals and take action in correcting any problems.
- Arrange tables and room to proper request.
- Write patrons food order on order slips, memorize orders or enter orders into computer transmittal to kitchen staff.
Statement of Health Claims Specialist
Metlife
11.2017 - 01.2019
- Review and process health forms
- Return forms if not completed
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Followed up with customers on unresolved issues.
- Monitored and updated claims status in claims processing system.
- Managed large volume of medical claims on daily basis.
- Evaluated medical claims for accuracy and completeness and researched missing data.
- Send letters if forms are approved or declined with reasoning.
Pharmacy Technician
Mohawk Valley Health System
12.2012 - 11.2017
- Answered incoming phone calls and addressed questions from nurses and other healthcare providers.
- Managed multiple priorities effectively while working in a fast-paced hospital environment during high-volume periods.
- Developed strong relationships with fellow healthcare professionals, fostering an atmosphere of collaboration and teamwork to achieve common goals.
- Supported the training of new pharmacy technicians to enhance team performance and improve workflow efficiency.
- Restock Intravenous (IV) supply an measure drug or nutrients to the IV solutions under sterile conditions to prepare IV packs for various uses as chemotherapy medication.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Education
High School Diploma -
Holland Patent Central High School
Holland Patent, NY06.2008
Skills
- Customer and Personal Service
- Clinical thinking
- Service orientation
- Time management
- Strong multitasking
- Communication
- Medical Terminology knowledge
- Medication Dispensing
- Team Collaboration
- Proficient in typing 40 WPM
Timeline
Waitress
Portifino
12.2023 - Current
Statement of Health Claims Specialist
Metlife
11.2017 - 01.2019
Catering Server
Monarch Restaurant And Banquests
04.2013 - Current
Pharmacy Technician
Mohawk Valley Health System
12.2012 - 11.2017
High School Diploma -
Holland Patent Central High School
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