Roxanne Klugherz
Fort Bidwell,CA
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Compassionate professional focused on helping clients maintain personal hygiene and assisting with activities of daily living. Skilled in preparing meals, maintaining organized living spaces and documenting behaviors. Committed to emotional and social support to promote overall wellness.
I also come from Native American heritage. My dad's family was from the Chimariko people who lived on the Trinity River.
Overview
15
15
years of professional experience
1988
1988
years of post-secondary education
Work History
Waitress
Fort Bidwell Hotel
Fort Bidwell
03.2018 - 12.2024
- Provided friendly and attentive service to guests at Fort Bidwell Hotel.
- Took customer orders accurately and relayed them to the kitchen staff.
- Managed dining area cleanliness and organization during busy shifts.
- Handled cash transactions and processed payments efficiently for guests.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Assisted in training new waitstaff on service standards and procedures.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Maintained knowledge of menu items to provide recommendations to guests.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Checked back with customers throughout meal service to ensure satisfaction.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
IHSS Care Provider
IHSS In Home Support Services
Cedarville, CA
06.2021 - 10.2023
- Assisted clients with daily living activities and personal care needs.
- Developed and maintained positive relationships with clients and their families.
- Administered medications according to care plans and schedules.
- Monitored client health status and reported changes to healthcare professionals.
- Coordinated transportation for clients to medical appointments and social activities.
- Implemented safety protocols to ensure client well-being in the home environment.
- Trained new caregivers on best practices for client support and care techniques.
- Documented client progress and care activities in compliance with regulations.
- Maintained a clean, safe environment for clients in their homes.
- Monitored medication schedules and administered medications as needed.
- Assisted clients with daily activities such as dressing, bathing, and toileting.
- Performed light housekeeping duties such as laundry and meal preparation.
- Transported clients to medical appointments and social events.
- Assisted clients with grocery shopping and errands.
- Provided assistance with mobility issues including walking and transfers from bed to wheelchair and chair.
- Provided companionship and emotional support to elderly clients.
- Developed individual care plans according to needs of the client.
- Communicated regularly with family members regarding care status of the client.
- Organized recreational activities to stimulate physical and mental well-being of the client.
- Adhered strictly to all regulations concerning confidentiality of patient information.
- Administered specialized treatments as prescribed by physician or other healthcare professional.
- Attended training sessions related to home health topics or skills enhancement.
- Recorded client progress notes on a regular basis.
- Educated families about safety precautions for the disabled or elderly at home.
- Managed client finances including paying bills, tracking expenses.
- Responded promptly to emergency situations in accordance with established protocols.
- Identified potential problems that may arise during care provision process.
Surprise cafe
Adrien Schaefer
Cedarville, CA
08.2009 - 12.2015
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Education
Rio Lindo Adventist Academy
Healdsburg , CaCna, HHA - Cna, Home Health Aide And Hospice Aide
Mendocino Coast District Hospital
Fort Bragg, CASkills
- Customer service
- Cash handling
- Order management
- Menu knowledge
- Time management
- Team collaboration
- Client communication
- Conflict resolution
- Training and mentorship
- Adaptability to situations
- Attention to detail
- Relationship building
- Critical thinking
- Organizational skills
- Stress management
- Client monitoring
- Safety protocol implementation
- Personal care assistance
- Customer relationship management
- Health documentation
- Problem solving
- Effective communication
- Training and mentoring
- Nutritional meal preparation
- Dressing assistance
- Compassionate client care
- Behavior redirection
- Quality program protocols
- Light housekeeping
- Personal hygiene assistance
- Feeding assistance
- Personal care services
- Bedside care
- Client documentation
Timeline
IHSS Care Provider
IHSS In Home Support Services
06.2021 - 10.2023
Waitress
Fort Bidwell Hotel
03.2018 - 12.2024
Surprise cafe
Adrien Schaefer
08.2009 - 12.2015
Rio Lindo Adventist Academy
Cna, HHA - Cna, Home Health Aide And Hospice Aide
Mendocino Coast District Hospital