Jennifer Poirier

Dedicated retail professional with 13 years of experience at

Cumberland Farms, advancing from associate to store manager through consistent performance and leadership. Strong background in team leadership, food service operations, and high volume retail management. Know for building reliable teams, improving operations, and delivering excellent customer service.

Store Manager

2021-2026

Oversaw all aspects of store operations, including staffing,scheduling,inventory,and financial performance

-Led, coached,and developed team members, improving retention and overall team performance.

-Managed high-volume sales while controlling shrink,labor costs, and operational expenses.

-Ensured full compliance with company, state, and federal policies, safety standards, and food service regulations.

-Handled customers concerns professionally, maintaining strong guest satisfaction and loyalty.

-Coordinated merchandising, promotions, and inventory flow to maximize sales opportunities.

-Maintaining a clean, organized, and efficient store environment at all times.

-Trained and mentored staff to improve service quality and operational efficiency.

-Analyzed sales data to identify trends and adjust merchandising strategies accordingly.

Monitored cash ordering, handling, deposits, and compliance.

Guest Service Leader/Assistant Manager2018-2021

-Supported Manager in daily operations and leadership responsibilities

-Supervised staff, delegated tasks and ensured smooth operations

-Resolved customers issues and ensured a positive guest experience

-Mentored cash handling, deposits,and compliance with company procedures

Transferred from Glastonbury to Burlington

Food Service Leader2016-2018

-Managed all food service operations, ensuring quality,consistency, and safety.

-Monitored food inventory, ordering, and waste control

-Ensured compliance with health code and safety regulations

-Improved efficacy and speed of service during high-volume periods

Sale Associate Part Time to Full Time 2014-2016

-Delivered excellent customer service in a fast paced environment

-Operated register, handled transactions, cooked food, maintained coffee area, stocked shelves and kept store clean.

-Promoted to FT with-in 2 months due to strong performance and reliability.

• Delivered exceptional customer service, ensuring a positive shopping experience for all patrons.
• Operated cash registers efficiently, processing transactions accurately and quickly.
• Assisted in inventory management, restocking shelves to maintain product availability.
• Collaborated with team members to enhance store layout and merchandising strategies.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.