John Rothrock Jr.
Jacksonville,Florida
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer satisfaction industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Reeflections Aquariums
Jacksonville, FL
12.2020 - 02.2024
- Maintained up-to-date knowledge of company products and services.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Managed customer service inquiries and complaints in a timely manner.
Local Union 177 Electrical Apprentice
Miller Electric Company
Jacksonville, FL
02.2018 - 11.2022
- Assisted electricians in installing, maintaining, and repairing electrical systems and components.
- Organized materials for jobsites and transported them to work areas.
- Dug trenches and created holes to pull conduit and install supports.
- Kept work areas clean, neat and free of hazards.
- Followed safety procedures while working around high voltage electricity sources.
- Cleaned up job sites after completing assigned tasks by disposing off debris.
Pest/Termite/Lawn Care Technician
Massey Services Inc.
Jacksonville, VT
01.2017 - 02.2018
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
- Applied fertilizers and herbicides to lawns according to manufacturer's instructions.
- Inspected properties for weeds, pests, diseases, and other issues that could affect the health of grass or plants.
- Maintained cleanliness of work area by removing debris from job sites.
- Adhered to safety protocols when handling hazardous materials.
- Attended monthly training sessions related to industry standards.
Prep/Spray Technician
Safari Truck and SUV Accessories
Jacksonville, FL
09.2012 - 01.2017
- Practiced good safety habits and maintained clean and safe work environment.
- Inspected surfaces to be painted for defects, ensuring proper preparation prior to painting.
- Reported equipment malfunctions and issues to supervisor.
- Sanded and buffed surfaces to prepare for primer, paint and decorative finishes.
- Disposed of used materials in accordance with established procedures for hazardous waste management.
- Ensured compliance with environmental regulations while performing all duties related to the job function.
Education
CNA License - CNA
Red Cross
Jacksonville, FL08-2012
GED -
FSCJ
Jacksonville, FL08-2005
Skills
- Product and Service Knowledge
- Money Handling
- Consulting
- Customer Relations
- Customer Rapport
- Inbound and Outbound Calling
- Problem-Solving Abilities
- Positive and Professional
- Customer Consulting
- Patient Companionship
- Compassionate Client Care
- HIPAA Compliance
- Mobility Assistance
- Dependable and Responsible
- Patient Care
References
References available upon request.
Timeline
Assistant Manager
Reeflections Aquariums
12.2020 - 02.2024
Local Union 177 Electrical Apprentice
Miller Electric Company
02.2018 - 11.2022
Pest/Termite/Lawn Care Technician
Massey Services Inc.
01.2017 - 02.2018
Prep/Spray Technician
Safari Truck and SUV Accessories
09.2012 - 01.2017
CNA License - CNA
Red Cross
GED -
FSCJ