Jennifer Pomales
Dedham
Summary
Developed outstanding communication and organizational skills in fast-paced, customer-focused environment. Skilled in managing schedules, handling inquiries, and providing top-notch service. Looking to transition into new field where these transferable skills can contribute to team success and overall efficiency.
Offering positive attitude and willingness to learn and grow in fast-paced environment. Brings understanding of customer service standards and ability to handle items carefully and efficiently. Ready to use and develop organizational skills and attention to detail in Desired Position role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lash Technician
Bougieblink._byjen
08.2025 - Current
- Delivered high-quality lash applications, enhancing client satisfaction and retention.
- Maintained cleanliness and organization of workstations, ensuring compliance with safety protocols.
- Assisted in training new technicians on best practices and application techniques.
- Developed personalized lash styles based on individual client preferences and eye shapes.
- Resolved client concerns promptly, fostering positive relationships and repeat business.
- Implemented efficient scheduling practices, reducing client wait times by optimizing appointment flow.
- Kept workspace clean, organized and well-stocked for upcoming appointments.
- Educated clients on how to clean and maintain lash extensions.
- Used advanced tools and techniques to create beautiful, custom lash looks.
- Taught clients how best to care for lash extensions and prevent problems.
- Addressed client questions, concerns and requests directly for maximum satisfaction.
- Assisted with marketing efforts including social media posts showcasing before-and-after transformations, helping attract new clientele.
- Streamlined the consultation process for better understanding of client needs and expectations, resulting in increased satisfaction rates.
Bagger
Star Market
07.2023 - Current
- Packaged customer orders efficiently to ensure timely service.
- Maintained clean and organized work areas to promote safety and efficiency.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to streamline bagging processes and reduce wait times.
- Trained new staff on best practices for packing and customer interaction.
- Assisted with maintaining clean and organized store appearance.
- Collected and returned all hand baskets and shopping carts to proper place for new customer use.
- Worked together with cashiers to guarantee customer satisfaction.
- Greeted guests entering and exiting store to foster customer satisfaction.
- Bagged customer purchases while paying mind to industry best practices.
- Returned unwanted merchandise and retrieved specially requested products.
- Enhanced customer satisfaction by efficiently bagging groceries and handling fragile items with care.
- Assisted customers by escorting and placing grocery bags in vehicles.
Receptionist
Animed Pet Hospital
07.2025 - 12.2025
- Managed front desk operations, ensuring seamless visitor experiences and efficient appointment scheduling.
- Handled incoming calls and inquiries, providing accurate information and directing messages appropriately.
- Coordinated office supplies inventory, optimizing procurement processes to maintain stock levels efficiently.
- Assisted in maintaining a clean and organized reception area, enhancing overall office presentation.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered central telephone system and directed calls accordingly.
Paper Filer
J&J Arms
06.2025 - 08.2025
- Organized and maintained filing system to enhance document retrieval efficiency.
- Processed incoming paperwork, ensuring accurate categorization and storage.
- Assisted in training new staff on filing procedures and company protocols.
- Implemented improvements in document tracking to reduce retrieval time.
- Coordinated with team members to ensure timely updates of filing database.
Education
High School Diploma -
Dedham High School
Dedham, MASkills
- Social media marketing
- Lash retention strategies
- Eye shape analysis
- Appointment scheduling
- Hygiene and sanitation
- Social skills
- Customer consultation
- Creativity and originality
- Relationship building
- Decision-making
Certification
i have my certificate of competition
Timeline
Lash Technician
Bougieblink._byjen
08.2025 - Current
Receptionist
Animed Pet Hospital
07.2025 - 12.2025
Paper Filer
J&J Arms
06.2025 - 08.2025
Bagger
Star Market
07.2023 - Current
High School Diploma -
Dedham High School