Jennifer Ponce
UF Health
Umatilla
1
Language
6
years of professional experience
Certified Pharmacy Technician with expertise in medication dispensing, inventory management, and HIPAA compliance. Known for exceptional attention to detail and strong customer service skills, ready to enhance pharmacy operations and patient care.
Work History
Certified Pharmacy Technician
1 Year 5 Months- Compounded and dispensed medications while adhering to safety protocols and regulatory guidelines.
- Assisted pharmacists in managing inventory levels, ensuring timely restocking of medications.
- Educated patients on proper medication usage and potential side effects to enhance adherence.
- Processed prescription orders accurately using pharmacy management software to improve workflow efficiency.
- Collaborated with healthcare professionals to resolve medication-related issues promptly and effectively.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Reduced medication waste by implementing proper disposal procedures compliant with environmental guidelines.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Managed opening and closing duties for pharmacy.
- Deliver all medications to appropriate floor and pyxis units in a timely manner so that nurses can give their medications to patients.
- Communicate w nurses through message center and tube or deliver on a timely manner when requested.
Certified Pharmacy Technician
5 Years 8 Months- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring availability of essential pharmaceuticals.
- Supported patient care by providing medication information and answering inquiries.
- Operated pharmacy software systems for prescription processing and record-keeping.
- Monitored medication storage conditions to comply with safety regulations and standards.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
- Collected co-payments or full payments from customers.
- Counted, measured, and compounded medications following standard procedures.
- Assisted in preparation, distribution and storage of pharmaceuticals.
- Communicated directly with doctors offices via telephone, fax and email.
Certified Pharmacy Technician
1 Year 1 Month- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Resolved third-party billing, computer system and customer service issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted and labeled prescriptions with correct item and quantity.
- Implemented measures to minimize wait times for prescription pickups, enhancing overall customer experience.
- Assisted customers with over-the-counter product selection, providing knowledgeable recommendations.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Trained new staff on pharmacy procedures and compliance protocols.
Education
Medical Assisting
Associate of Science
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
HIPAA regulations
Medication dispensing
Filling prescriptions
Manual and automated medication dispensing
Pharmaceutical calculations
Prescription interpretation
Insurance verification
Patient confidentiality
Advanced math skills
Pharmacy law compliance
Inventory management
HIPAA
Compounding techniques
Sterile technique
Dosage form preparation
Intravenous admixture preparation
Time management
Multitasking and organization
Empathy and patience
Stocking medications
FDA and HIPAA compliance
Drug safety
Resolving customer issues
Certified pharmacy technician (cpht)
Cash register operations
Insurance processing
Timeline
Certified Pharmacy Technician
UF Health
03.2025 - CurrentRead More
Certified Pharmacy Technician
Winn Dixie Supermarket
10.2022 - 11.2023Read More
Certified Pharmacy Technician
Cvs Health
09.2020 - 05.2026Read More
Brandord Hall
Medical Assisting
Read More
Bryant & Stratton College
Associate of Science
Read More
Languages
Spanish
Native or Bilingual