Jennifer Prewitt
Sandy
Summary
Experienced in the auto damage industry for over 25 years, specializing in Insurance Auto Damage Appraisal and Collision Repair Estimation. Skilled in assessing vehicle damage, negotiating repair costs, and ensuring high-quality workmanship. Committed to delivering exceptional service to clients and providing efficient solutions for complex auto damage scenarios.
Overview
18
18
years of professional experience
Work History
Auto Damage Appraiser
State Farm Insurance
02.2023 - 12.2024
- Hybrid position, both inspecting damaged autos onsite and virtually from photos.
- Preparing estimates using CCC estimating software. Documenting claim files with detailed findings, causation conclusions, and recommendations for vehicle damage outcome. Maintaining relationships with specific assigned shops in market area. Handling a variety of minor appraisal tasks on a repetitive basis, while also handling high touch complex claims and difficult businesses
Damage Estimator
Caliber Collision
09.2021 - 02.2023
- Inspecting and estimating property damage losses. Preparing estimates using CCC estimating software. Scheduling appointments for incoming work. Parts ordering for assigned vehicles. Setting up and organizing required sublets for assigned work. Performing Pre and post scans and ADAS calibrations required. Customer service and answering phones, greeting walk-ins. An active role in shop production and vendor scheduling. Appointed specific insurance carrier contracts.
Auto Field Damage Appraiser
American Family Insurance
11.2018 - 05.2021
- Inspecting and estimating property damage losses. Preparing estimates using Audatex and CCC estimating software. Contacting insureds and/or claimants daily to set appointments or follow up on obtaining photos. Running total loss evaluations to determine the actual cash value of appraised vehicles. Obtaining salvage quotes, DMV fees and calculating thresholds for total loss settlements. Complete all total loss settlements with customers and sending settlement and salvage paperwork. Investigating availability of alternative part sources when preparing damage estimate. Thoroughly documenting each appraisal procedure to support work performed and the results obtained. Handling a variety of minor appraisal tasks on a repetitive basis, while also handling high touch complex claims and customer grievances. Negotiated all total loss claims to settlement completion. Worked on RV, Marine and ATV complex claims.
Body Shop Estimator
Mackin’s Gresham Auto Body
04.2018 - 11.2018
- Writing estimate for all walk-in customers. Keeping files and photo documentation current. Maintaining all insurance company guidelines. Responsible to maintaining high percent of sales and low accounts receivable reports. Handling DRP contracts with various insurance companies. Following contract parameters to maintain regulations and a high level of accountability. Working closely with all team members in parts, detail, body, and paint departments to coordinate timely completion of repairs and returns of vehicles to the customer.
Auto Field Damage Appraiser
Safeco Insurance / Liberty Mutual Insurance
10.2006 - 04.2018
- Inspecting and estimating property damage losses. Preparing estimates using CCC estimating software. Running total loss evaluations to determine the actual cash value (ACV) of appraised vehicles. Investigating availability of alternative part sources when preparing damage estimate. Thoroughly documenting each appraisal procedure to support work performed and the results obtained. Selected as a team representative of an employee opinion committee, and on a customer language transformation team. Field inspections to assist with investigation of potential fraud claims. I worked closely with Special Investigation Unit (SIU) team members on investigations for years. 10 years’ experience in Catastrophe Claims; Spending several weeks at a time away from home responding to CAT auto claims and Running drive in operations in coordination with local vendor resources.
Education
I-Car Platinum Certification -
Associate Studies -
Clark Community Collage
Vancouver, WAGED studies & Associate Studies -
Mt. Hood Community Collage
Gresham, ORSam Barlow High School
Gresham, ORSkills
- Business development
- Repair cost estimation
- Professional integrity
- Proficient in CCC/Audatex/Mitchell software
Timeline
Auto Damage Appraiser
State Farm Insurance
02.2023 - 12.2024
Damage Estimator
Caliber Collision
09.2021 - 02.2023
Auto Field Damage Appraiser
American Family Insurance
11.2018 - 05.2021
Body Shop Estimator
Mackin’s Gresham Auto Body
04.2018 - 11.2018
Auto Field Damage Appraiser
Safeco Insurance / Liberty Mutual Insurance
10.2006 - 04.2018
I-Car Platinum Certification -
Associate Studies -
Clark Community Collage
GED studies & Associate Studies -
Mt. Hood Community Collage
Sam Barlow High School
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