Mary Naweli
Waianae,HI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
Auto Damage Appraiser
Dads Auto Body and Paint
‘Aiea, Hawaii
10.2024 - Current
- Evaluated vehicle damage to determine repair costs.
- Prepared detailed reports outlining damage assessments and recommendations.
- Advised customers regarding necessary repairs or replacements based on safety regulations.
- Utilized specialized software for accurate damage appraisal documentation.
- Conducted appraisals for insurance companies and customers.
- Used strong communication skills to negotiate final damage estimates and shop repair costs.
General Manager
Alloy Wheel Repair Specialists of Hawaii
Waipahu, Hawaii
06.2011 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Estimator, Customer Service
Honda Windward Auto Body
08.2022 - 10.2023
- Served as an effective liaison between clients, insurance companies, technicians, parts suppliers, and management throughout the repair process.
- Enhanced client trust with thorough explanations of repair recommendations and costs.
- Delivered exceptional customer service by addressing client inquiries promptly and professionally.
- Ensured proper documentation of all estimates, adhering to company protocols and legal requirements.
- Improved customer satisfaction by providing accurate and timely collision repair estimates.
- Maintained up-to-date knowledge on industry trends, repair techniques, and vehicle technologies to provide accurate estimates.
- Managed multiple projects simultaneously, ensuring timely completion of all assigned tasks.
- Minimized downtime by coordinating with technicians and parts suppliers for efficient scheduling of repairs.
Education
High School Diploma -
Kamehameha Schools Kapalama
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Customer Relationship Management
- Verbal and written communication
- Team training and development
- P&L Management
- Adaptability
References
References available upon request
Timeline
Auto Damage Appraiser
Dads Auto Body and Paint
10.2024 - Current
Estimator, Customer Service
Honda Windward Auto Body
08.2022 - 10.2023
General Manager
Alloy Wheel Repair Specialists of Hawaii
06.2011 - 10.2024
High School Diploma -
Kamehameha Schools Kapalama