Meghan Crutcher
Houston
Summary
Experienced Auto Appraiser with expertise in auto damage assessment and claims processing. Proficient in accurately appraising vehicle damage and efficiently negotiating settlements. Skilled in utilizing estimating software for precise evaluations. Committed to delivering exceptional customer service throughout the appraisal process.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Auto Damage Appraiser
Root Insurance
02.2024 - Current
- Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
- Maintained detailed records of appraisals performed, enabling quick retrieval of information when needed.
- Advised clients on plans for repairs, possible value of salvage parts and appropriate mechanics for repairs needed.
- Contributed to the development of best practices for auto damage appraisal, leading to improved efficiency and accuracy within the department.
- Prepared insurance forms on behalf of customers, detailing damage details, car conditions and shop quotes.
- Contributed to cost savings by identifying potential fraud cases through meticulous examination of vehicle damage patterns.
- Ensured compliance with state regulations and company guidelines by conducting thorough inspections of damaged vehicles.
Service Advisor/Writer
JOE HUDSON'S COLLISION CENTER
01.2019 - 03.2024
- I am responsible for our morning production meetings
- Taking care of credit card payments and insurance checks
- I schedule appointments for customer
- Set up tow ins with insurance and tow providers
- Walk vehicles with customers upon taking in the vehicle and delivering of the vehicle
- Take intake photos in process photos, and write estimate for repairs and go over with customers
- I also process parts orders and check in parts for body techs
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
Service Adviser
Caliber collision center
02.2017 - 06.2018
- I am responsible for our morning production meetings
- Taking care of credit card payments and insurance checks
- I schedule appointments for customer
- Set up tow ins with insurance and tow providers
- Walk vehicles with customers upon taking in the vehicle and delivering of the vehicle
- Take intake photos in process photos, and write estimate for repairs and go over with customers
Service Advisor/Writer
Sterling McCall Ford
11.2015 - 02.2017
- I am responsible for our morning production meetings
- Taking care of credit card payments and insurance checks
- I schedule appointments for customer
- Set up tow ins with insurance and tow providers
- Walk vehicles with customers upon taking in the vehicle and delivering of the vehicle
- Take intake photos in process photos, and write estimate for repairs and go over with customers
Service Writer/Advisor
Don Mcgill Toyota
05.2012 - 11.2015
- I am responsible for our morning production meetings
- Taking care of credit card payments and insurance checks
- I schedule appointments for customer
- Set up tow ins with insurance and tow providers
- Walk vehicles with customers upon taking in the vehicle and delivering of the vehicle
- Take intake photos in process photos, and write estimate for repairs and go over with customers
Education
Diploma -
Cypress Woods High School
Cypress, TX06.2010
Skills
- Client Support
- Proficient in Computer Applications
- Effective Communication
- Effective Time Management
- Microsoft Word Proficiency
- Team Leadership
Certification
- Independent Adjuster License – Texas Department of Insurance.
- I- CAR classes completed 64
Timeline
Auto Damage Appraiser
Root Insurance
02.2024 - Current
Service Advisor/Writer
JOE HUDSON'S COLLISION CENTER
01.2019 - 03.2024
Service Adviser
Caliber collision center
02.2017 - 06.2018
Service Advisor/Writer
Sterling McCall Ford
11.2015 - 02.2017
Service Writer/Advisor
Don Mcgill Toyota
05.2012 - 11.2015
- Independent Adjuster License – Texas Department of Insurance.
- I- CAR classes completed 64
Diploma -
Cypress Woods High School
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