Karoliny Queiroz
Ashland,MA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
Work History
Auto Damage Appraiser
MGM Auto Body
03.2024 - Current
- Provided quotes on repairs , taking insurance, type of car and extent of damage into consideration.
- Completed supplement on automobiles, , vans and many other vehicle types.
- Inspected vehicles to evaluate necessary repairs and determine extent of damage.
- Negotiated completed damage estimates and repair costs with insurance company
- Documented damage with photographs and detailed written descriptions.
- Liaised between car owners and insurance agencies about auto damage and insurance claims.
- Helped customers obtain alternate transportation via rental car services.
Office Manager
MGM Auto Body
02.2019 - Current
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Controlled finances to lower costs and keep business operating within budget.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
MassBay Community College
Ashland MA , United StatesSkills
- Estimation skills
- Repair quotes
- CCC Pathways Appraisal Solutions
- Parts Ordering
- Vehicle Inspection
- Repair Planning
- Computer Skills
- Reliable & Trustworthy
- Supplements Writing
- Team Building
- Friendly, Positive Attitude
- Problem Resolution
- Good Work Ethic
- Customer Service
- Bilingual: English , Portuguese
Timeline
Auto Damage Appraiser
MGM Auto Body
03.2024 - Current
Office Manager
MGM Auto Body
02.2019 - Current
MassBay Community College
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