Jennifer Price
Frederick,MD
Summary
Enthusiastic Payment Poster with 20+ years of experience with reporting batch totals and identifying incomplete payments. Consistently observes data confidentiality and privacy rules in workflows and promotes dynamic communication skills. Achieves high levels of accuracy in data entry and account management. Strong reconciliation expertise and data entry skills, multitasking, finding solutions to issues and handling large volumes of information.
Overview
26
26
years of professional experience
Work History
Payment Analyst
Ventra Health
04.2020 - 11.2023
- Improved payment processing efficiency by streamlining workflows and implementing automated systems.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Conducted regular audits of payment records to maintain accuracy and compliance with internal policies and external regulations.
- Supported management in financial reporting by providing detailed analyses of accounts payable activity and trends.
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
Accounts Receivable Specialist
Ventra Health, Inc
05.2018 - 03.2020
- Enhanced cash flow by efficiently managing accounts receivable billing and collections processes.
- Reduced outstanding receivables by diligently following up on overdue invoices and negotiating payment terms with clients.
- Streamlined billing operations for increased efficiency and accuracy through the implementation of new software systems.
- Maintained strong client relationships by promptly addressing inquiries and resolving disputes, resulting in a high level of customer satisfaction.
- Conducted account reconciliations, identifying discrepancies and resolving issues to ensure accurate financial reporting.
- Improved debt recovery rates by implementing effective collections strategies and maintaining consistent follow-up with delinquent accounts.
- Streamlined collections processes for increased efficiency, resulting in faster payments and reduced outstanding receivables.
Accounts Payable Analyst
Alltran Health
10.2014 - 04.2018
- Improved payment processing efficiency by streamlining workflows and implementing automated systems.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Enhanced customer satisfaction with prompt and accurate payment processing, addressing inquiries professionally.
- Collaborated closely with cross-functional teams to ensure timely and accurate payments were made to all parties involved.
- Conducted regular audits of payment records to maintain accuracy and compliance with internal policies and external regulations.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Streamlined accounts payable processes by implementing efficient systems and reducing processing time.
Accounts Receivable Clerk
Alltran Health
05.2014 - 10.2014
- Reduced errors in medical billing by meticulously reviewing patient records and ensuring accurate coding.
- Enhanced revenue collection through diligent follow-up on unpaid claims and denials with insurance companies.
- Streamlined billing processes by implementing efficient workflows and utilizing advanced software tools.
- Increased overall efficiency of the billing department by regularly auditing internal procedures and suggesting improvements.
- Ensured timely submission of claims to various insurance carriers, resulting in prompt payment for services rendered.
- Maintained strong working relationships with healthcare providers, fostering clear communication regarding billing-related matters.
- Assisted patients with understanding their medical bills and provided clarification on complex insurance issues, promoting a positive customer experience.
Call Center Representative
Medical Management Professionals
06.2011 - 05.2014
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
- Exceeded monthly performance metrics consistently, contributing to the success of the call center operations.
Medical Receptionist OB/Gyn
OB/Gyn Center Of Frederick
08.2009 - 10.2010
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
Medical Insurance Biller
Frederick Internal Medicine And Endocrinology
05.2008 - 06.2009
- Improved patient billing accuracy by diligently reviewing and editing medical insurance claims.
- Ensured timely reimbursement for services by submitting clean claims to insurance carriers promptly.
- Streamlined claim processing for faster payments by maintaining accurate patient records and insurance information.
- Reduced claim denials by effectively communicating with healthcare providers to obtain necessary documentation and information.
- Enhanced overall revenue collection by identifying and resolving billing discrepancies proactively.
- Expedited payment turnaround time with efficient follow-up on outstanding claims, addressing issues as necessary.
- Boosted customer satisfaction through professional handling of patient inquiries regarding billing matters and insurance coverage.
Medical Office Receptionist
Frederick Internal Medicine And Endocrinology
09.2002 - 05.2008
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Provided exceptional customer service, promptly addressing concerns and resolving issues to maintain a positive environment.
- Managed high call volumes, directing calls to appropriate departments while providing accurate information to callers.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Supported administrative tasks such as filing, data entry, and document preparation for medical professionals.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and protecting privacy rights.
Service Secretary
B&B Air Conditioning & Heating Service
06.1998 - 01.1999
- Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
- Streamlined office operations for increased productivity through effective organization and prioritization of tasks.
- Assisted management with crucial decision-making by providing accurate data analysis and insights.
- Contributed to a reduction in paperwork backlog by diligently organizing, filing, and archiving documents.
- Provided excellent administrative support during company events, resulting in successful execution and positive feedback from attendees.
- Managed schedules, appointments, and travel arrangements for senior staff members to optimize time management.
Gas Station Attendant
Amoco Gas Station
10.1997 - 04.1998
- Enhanced customer satisfaction by providing prompt and friendly service during all transactions.
- Ensured accurate cash handling and maintained a balanced register at the end of each shift.
- Maintained cleanliness of gas station premises, resulting in a welcoming environment for customers.
- Assisted with inventory management, helping to keep stock levels consistent and up to date.
- Provided assistance to customers with fueling vehicles, promoting safety and efficiency on site.
- Handled customer inquiries and resolved issues promptly, ensuring repeat business.
- Performed routine maintenance on fuel dispensers, minimizing downtime and improving overall functionality.
- Monitored store security measures, contributing to a safe atmosphere for both employees and customers.
- Completed daily paperwork accurately, streamlining administrative processes for management review.
- Supported promotional efforts by informing customers of current sales events and discounts available.
Education
No Degree - Administrative Office Assistant
Stratford Career Institute
Washington, D.C.07.2002
No Degree - Computer And Information Sciences
Frederick Community College
Frederick, MD05.1998
GED -
Governor Thomas Johnson High School
Frederick, MD06.1994
Skills
- Microsoft Excel
- Management Accounting
- Transaction Monitoring
- Wire Transfers
- Cash Management
- Payment Processing
- Credit Card Processing
- Data Analytics
- Business Intelligence
- Multitasking
- Administrative Support
- Cost Accounting
Timeline
Payment Analyst
Ventra Health
04.2020 - 11.2023
Accounts Receivable Specialist
Ventra Health, Inc
05.2018 - 03.2020
Accounts Payable Analyst
Alltran Health
10.2014 - 04.2018
Accounts Receivable Clerk
Alltran Health
05.2014 - 10.2014
Call Center Representative
Medical Management Professionals
06.2011 - 05.2014
Medical Receptionist OB/Gyn
OB/Gyn Center Of Frederick
08.2009 - 10.2010
Medical Insurance Biller
Frederick Internal Medicine And Endocrinology
05.2008 - 06.2009
Medical Office Receptionist
Frederick Internal Medicine And Endocrinology
09.2002 - 05.2008
Service Secretary
B&B Air Conditioning & Heating Service
06.1998 - 01.1999
Gas Station Attendant
Amoco Gas Station
10.1997 - 04.1998
No Degree - Administrative Office Assistant
Stratford Career Institute
No Degree - Computer And Information Sciences
Frederick Community College
GED -
Governor Thomas Johnson High School