Jennifer Proulx CPC LPN

• Reviewed billing problems, researched issues, and resolved concerns.
• Enhanced revenue cycle management by overseeing timely and accurate claims submission.
• Reduced denied claims through diligent review, correction, and resubmission of errors.
• Worked with A/R staff to track claim denials and improve documentation for claim appeals
• Cross-trained existing employees to maximize team agility and performance.
• Accomplished multiple tasks within established timeframes.
• Achieved departmental goals by executing strategic plans and performance metrics.
• Increased patient satisfaction by addressing billing inquiries promptly and professionally.
• Collaborated with providers and staff to ensure accurate coding for billing purposes.
• Conducted performance reviews and implemented improvement plans.

Managed Revenue Cycle Billing Department, ensuring accurate capturing of charges, timely filing of claims, and reducing aging claims to less than 3% over 90 days

• Accomplished this task by retraining staff on billing standards
• Provided exceptional customer service to patients, insurance companies, pharmaceutical representatives, and other business associates
• Developed and updated policies and procedures to improve the efficiency of workflow for all areas of the practice
• Provided leadership for daily operations of the practice, including resume reviewing, hiring, employee orientation, supervision, setting performance standards, empathetic and proper counseling, documentation of personnel issues, and ongoing evaluations of the staff
• Effective verbal and written communication, able to multitask and prioritize projects, created reports, collaborated with other departments to resolve billing and claim issues.

• Provided quality patient care, educated patients and their family members, and kept patients comfortable during vulnerable procedures
• Assisted providers with procedures such as urodynamics, bladder biopsies and vasectomies
• Communicated with insurance companies such as Medicare, Medicaid, and other third-party payers to verify eligibility, obtain benefits and check status of authorizations for procedures
• Obtained vital statistics, administered medications and treatments to patients, and documented records thoroughly and compliantly in adherence to local, state, and federal laws.