Jennifer Pulley
Saucier,MS
Summary
Resourceful Direct Support Professional with a strong focus on individualized support and crisis intervention. Demonstrated ability to coach clients in workplace expectations and document progress meticulously, ensuring impactful outcomes for client independence.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
Autism Delaware
Lewes, DE
02.2022 - 05.2026
- Facilitated skill development for individuals through hands-on training and support.
- Supported participants in attaining maximum independence during service delivery.
- Guided clients in completing job tasks, enhancing their motivation and skill development for greater independence.
- Trained new staff on best practices in direct support services for clients.
- Coached clients on workplace expectations and professional behavior.
- Collaborated with employers to secure meaningful employment opportunities for clients.
- Developed and implemented individualized support plans for clients' needs.
- Facilitated communication between clients, families, and support staff effectively.
- Maintained accurate documentation of client progress and care provided.
- Maintained detailed records of client services, including progress notes and case histories, to support ongoing care and service evaluation.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted individuals in learning and developing new skills.
- Applied approved crisis intervention techniques during emergencies in emergency situations.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Assisted with planning and coordination of activities and outings based on individual needs.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Built strong relationships with families of clients to promote continuity of care and engagement in the support process.
- Traveled to various locations to deliver direct supervision and training sessions.
Pediatric Medical receptionist
Pediatric Adolescent Center
Milton , DE
03.2005 - 01.2022
- Managed patient check-ins and scheduled appointments efficiently.
- Maintained accurate medical records and ensured compliance with privacy regulations.
- Facilitated insurance verification and addressed billing inquiries, ensuring clarity for families.
- Checked insurance coverage for appointments and processed co-payments.
- Organized patient files and updated electronic health records promptly to enhance accessibility.
- Provided exceptional customer service to enhance patient experience during visits.
- Trained new staff on office procedures and patient management systems diligently.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Entered insurance, demographics and health history into patient database.
- Coordinated referral submissions to specialists, streamlining patient access to necessary care. for specialist care when requested by physicians or patients.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Education
High School Diploma -
Sussex Central High School
Georgetown, DE06-1999
Some College (No Degree) - Human Services
Delaware Technical Community College
DESkills
- Skills development training
- Individualized support planning
- Crisis intervention techniques
- Employment collaboration
- Documentation oversight
- Behavior modeling
Timeline
Direct Support Professional
Autism Delaware
02.2022 - 05.2026
Pediatric Medical receptionist
Pediatric Adolescent Center
03.2005 - 01.2022
High School Diploma -
Sussex Central High School
Some College (No Degree) - Human Services
Delaware Technical Community College