JENNIFER QUACKENBUSH
Knoxville,TN
Summary
Results-driven mortgage professional with over 9 years of experience and a proven track record as a top performer. Expertise in structuring files and managing client relationships, consistently exceeding performance goals. Recognized for exceptional customer service, rapid problem-solving abilities, and meticulous attention to detail. Seeking to leverage this extensive background in a challenging role that promotes excellence and outstanding results.
Skills
- Expertise in VA, FHA, Conventional, Bank Statement, DSCR and Jumbo loan programs
- Strong decision-making and problem-solving abilities
- Skilled in pipeline management and timely loan processing
- Excellent communication, follow-up, and interpersonal skills
- Exceptional time management, organizational, and analytical skills
- Customer service-focused, dedicated to exceeding client expectations
- Team player, able to collaborate effectively across departments
- Quick to adapt to new software, systems and guidelines
Overview
9
9
years of professional experience
Work History
SR Processor
Trusted Rate, Inc
08.2021 - Current
- Disclose and re-disclose loan files, submitting to underwriting for a pipeline of 40+ active loans
- Manage purchase and refinance transactions using broker loans with UWM and correspondent loans, handling fundings ranging from 25-35 per month
- Follow up with title companies, borrowers, loan officers, and third parties for outstanding items, ensuring timely processing and funding
- Collaborate with sales to restructure loans, optimizing borrower experiences and minimizing conditions
- Run and compare AUS and LP results to secure the best terms for the borrower, reducing conditions and improving loan outcomes
- Maintain an average submit-to-fund time of 10 business days, consistently exceeding company benchmarks
- Recognized as a top processor within the company for high-quality, efficient service across a large pipeline
SR Processor
Caliber Home Loans
10.2020 - 07.2021
- Managed a pipeline of 50+ loans, consistently achieving turn times under 30 days
- Ensured underwriting accuracy and timely submission of borrower/third-party documentation
- Prepared and reviewed all required loan disclosures
- Maintained a 99% call monitoring score, contacting borrowers every 3 days minimum
- Delivered exceptional service to internal and external parties
- Strong knowledge of FHA, Conventional, VA, and Jumbo loan programs
SR Processor
AdvantageFirst Lending, Inc
01.2019 - 10.2020
- Managed a pipeline of 55+ loans, consistently meeting company turn time goals
- Ensured accurate 1003 submissions, proper fee and pricing disclosures, and assisted with closing procedures
- Delivered exceptional customer service to internal and external parties
- Specialized in brokered and correspondent loans, maintaining strong relationships with lenders and brokers
- In-depth knowledge of FHA, Conventional, VA, and Jumbo loan programs
- Focused on both purchase and refinance transactions (Full Docs and Streamlines)
Mortgage Loan Coordinator
Guaranteed Rate, Inc
Irvine, CA
05.2018 - 01.2019
- Managed underwriting conditions and ensured timely resolution
- Maintained compliance with privacy, security, and federal statutes for all loan programs
- Coordinated the closing process with attorneys, title companies, and government clerks
- Submitted completed loan packages promptly to ensure timely funding
SR Processor
First Direct Lending, LLC
Irvine, CA
01.2016 - 04.2018
- Managed a pipeline of FHA, FNMA, VA, and Non-Prime loans, maintaining funding turn times under 30 days
- Reviewed borrower income, credit, employment, appraisals, and title documents, collaborating with underwriters to approve refinance loans
- Utilized multiple vendor portals and websites to streamline loan processing
- Consistently received 100% positive customer service reviews on all funded transactions
Education
High School Diploma -
National University Academy
Murrieta, California, CA2012
Timeline
SR Processor
Trusted Rate, Inc
08.2021 - Current
SR Processor
Caliber Home Loans
10.2020 - 07.2021
SR Processor
AdvantageFirst Lending, Inc
01.2019 - 10.2020
Mortgage Loan Coordinator
Guaranteed Rate, Inc
05.2018 - 01.2019
SR Processor
First Direct Lending, LLC
01.2016 - 04.2018
High School Diploma -
National University Academy
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