Jennifer Quinn
Gardendale,AL
Summary
Dynamic customer service professional with extensive experience at Microtel Inn & Suites By Wyndham. Proven problem-solver skilled in cash handling and guest relations, consistently enhancing guest satisfaction and loyalty. Recognized for resolving issues promptly, fostering positive experiences, and maintaining accurate records, contributing to repeat business and strong client relationships.
Hospitality professional prepared to bring extensive customer service experience to new role. Proven ability to handle guest inquiries and issues efficiently while maintaining positive atmosphere. Reliable team player with strong focus on collaboration and adaptability to changing needs. Notable skills include effective communication and problem-solving.
Overview
19
19
years of professional experience
Work History
Front Desk Agent
Microtel Inn & Suites By Wyndham
02.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Customer Service Representative
Mickey Berry Insurance Agency
07.2019 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
First Alabama Insurance
03.2016 - 10.2018
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Recruiter and Marketing Manager
Farmers Regional Office
07.2006 - 02.2016
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Coordinated schedules to arrange management interviews with applicants.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
Education
High School Diploma -
Faith Christian School
Roebuck, Al05-1988
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Hospitality services
- Credit and cash payments
- Guest relations
- Oral and written communications
Timeline
Front Desk Agent
Microtel Inn & Suites By Wyndham
02.2023 - Current
Customer Service Representative
Mickey Berry Insurance Agency
07.2019 - 04.2022
Customer Service Representative
First Alabama Insurance
03.2016 - 10.2018
Recruiter and Marketing Manager
Farmers Regional Office
07.2006 - 02.2016
High School Diploma -
Faith Christian School
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