JENNIFER V QUINTERO
San Antonio,TX
Summary
Accomplished healthcare professional with 30+ years of experience in customer service, scheduling, and patient support. Demonstrated expertise in EHR systems, appointment coordination, and bilingual communication. Proven ability to work independently in fast-paced, remote environments while upholding confidentiality and ensuring accuracy across diverse medical settings.
Overview
22
22
years of professional experience
Work History
CSR - Customer Service Representative II
Premera Blue Cross
09.2025 - Current
- Provided exceptional customer service by actively listening to members and resolving inquiries and concerns.
- Responded to high-volume inbound calls, effectively resolving inquiries about plan benefits and coverage while ensuring efficient service delivery.
- Supported members in effectively utilizing provider search tools, fostering increased self-service engagement and patient autonomy.
- Provided detailed cost and coverage information for in-network and out-of-network providers to facilitate informed patient decision-making.
- Provided support in navigating insurance benefits and claims processes.
Customer Service Support Representative
Labcorp
02.2022 - 05.2024
- Ensured seamless interactions among patients, physicians, and clinical staff, prioritizing satisfaction and clarity in communication.
- Facilitated communication through inbound calls to clarify specimen requirements, turnaround times, and pricing details for clients.
- Managed scheduling of specimen pickups, optimizing laboratory operations and supporting timely patient care.
- Managed outbound calls to medical providers and patients, ensuring resolution of queries and maintenance of uninterrupted care services.
- Provided comprehensive bilingual assistance in Spanish, fostering effective communication and accessibility for patients.
- Utilized Microsoft Outlook, Teams, Word, and Excel to facilitate seamless communication and maintain comprehensive documentation.
Phlebotomist
UT Health Science Center at San Antonio
06.2024 - 08.2025
- Administered venipuncture while adhering to aseptic protocols, ensuring accurate specimen identification and patient safety.
- Conducted thorough verification of patient demographics and laboratory orders to uphold data integrity within EHR (Epic) systems.
- Oversaw preparation and processing of specimens for transport, guaranteeing adherence to delivery timelines and accuracy for hospital and reference lab requirements.
- Enhanced patient experience through proactive greetings and clear communication in both English and Spanish.
- Utilized Microsoft Office Suite to efficiently manage and relay patient information, ensuring clarity and accuracy.
Patient Service Technician
LabCorp
02.2021 - 02.2022
- Provided excellent customer service by addressing patient questions and offering clear instructions to improve compliance and satisfaction
- Demonstrated proficient phlebotomy skills using correct order of draw, minimizing errors and patient discomfort
- Entered patient demographics, lab orders, and diagnosis codes with high accuracy, supporting efficient appointment and record management
- Collected payments and copays, ensuring proper billing procedures
- Processed specimens within laboratory guidelines, maintaining sample integrity
- Delivered bilingual support in English and Spanish, enhancing patient communication
- Utilized Microsoft Office Suite for documentation and communication
In Office Phlebotomist
American Partners in Pathology
08.2020 - 01.2021
- Delivered exceptional customer service by answering patient questions and providing clear instructions on specimen collection processes
- Performed venipunctures using vacuum tube, syringe, and butterfly techniques, ensuring patient comfort and safety
- Collected specimens at specific intervals for therapeutic drug levels and glucose tolerance tests, ensuring accurate results
- Utilized laboratory information systems to accurately document patient information, supporting compliance and appointment scheduling
- Processed and logged specimens for shipment, maintaining sample integrity and tracking
Patient Service Representative
Quest Diagnostics
08.2019 - 07.2020
- Verified patient lab orders and demographics to ensure accurate processing and appointment coordination
- Demonstrated excellent phlebotomy skills, collecting blood samples with minimal patient discomfort
- Processed samples by centrifugation and aliquoting per laboratory protocol, ensuring proper preparation for transport
- Collected copays and payments, supporting revenue cycle and patient billing processes
Patient Service Technician
Labcorp
05.2004 - 02.2019
- Provided excellent customer service by demonstrating professionalism and empathy to patients in a Patient Service Center
- Entered patient demographics, lab tests, and diagnosis codes with precise accuracy, reducing data entry errors
- Demonstrated proficient phlebotomy skills by collecting samples in correct order of draw and processing specimens for transport
- Collected and received urine samples for drug screenings, maintaining compliance and chain of custody
- Supplied patients with proper collection containers and instructions for at-home collections
- Trained medical personnel in phlebotomy techniques and laboratory processes
- Maintained cleanliness of laboratory areas by disinfecting frequently, ensuring a safe environment
Education
Pharmacy Technician - Technical school
Southern Careers Institute
San Antonio, TX02-2015
Medical Administrative Assistant - Technical school
Everest College
San Antonio, TX02-2013
Medical Assisting - Technical school
National Institute of Technology
San Antonio, TX03-1995
General Studies - High school diploma or GED
Health Careers High School
San Antonio, TX05-1993
Skills
- Customer service
- Communication skills
- Appointment scheduling
- Electronic health records (EHR)
- Management
- Data entry
- Bilingual
- Microsoft Office
- Problem-solving
- Telephone communication
- Patient question and concern management
- Organizational skills
- Typing
- Conflict management
- HIPAA
- Decision making
Languages
English
Bilingual - Intermediate
Spanish
Timeline
CSR - Customer Service Representative II
Premera Blue Cross
09.2025 - Current
Phlebotomist
UT Health Science Center at San Antonio
06.2024 - 08.2025
Customer Service Support Representative
Labcorp
02.2022 - 05.2024
Patient Service Technician
LabCorp
02.2021 - 02.2022
In Office Phlebotomist
American Partners in Pathology
08.2020 - 01.2021
Patient Service Representative
Quest Diagnostics
08.2019 - 07.2020
Patient Service Technician
Labcorp
05.2004 - 02.2019
Pharmacy Technician - Technical school
Southern Careers Institute
Medical Administrative Assistant - Technical school
Everest College
Medical Assisting - Technical school
National Institute of Technology
General Studies - High school diploma or GED
Health Careers High School