Gabrielle Strambler
Alvin,TX
Summary
Highly customer service-focused professional with a solid background in administration and reception. Demonstrated success in delivering measurable results, both independently and as a valuable team member, within fast-paced environments. Skilled at providing exceptional service and building strong relationships with clients. Adept at multitasking and problem-solving, ensuring efficient operations and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
CSR - Customer Service Representative II
American National Insurance
League City, TX, USA
07.2022 - 11.2024
- Clarified policy-related queries.
- Provided detailed responses regarding product inquiries and policy clarifications.
- Handled transactions using online payment gateway and Chase banking platform.
- Help with forms on policies such as (beneficiary, owner, name change etc)
- Connected clients to localized offices aligned with their ZIP codes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
Csr/shipping rep
Primary Arms Llc
Houston, TX, USA
10.2016 - 07.2022
- Responded to customer inquiries via telephone.
- Reships packages for customers.
- Modified orders pre-shipment to reduce customer costs.
- Delivered exceptional customer service with a welcoming and professional approach.
- Provided customers with ETA of items in stock.
- Addressed inquiries regarding merchandise, firearms, ammunition.
- Handled customer complaints independently.
- Responded to lost package claim inquiries
- Handled online orders and credit card transactions
- Guided clients through order processing on the website.
CSR - Customer Service Representative
DISH Network LLC
Alvin, TX, USA
10.2014 - 05.2016
- Conducted phone support and communication.
- Processed customer transactions efficiently.
- Upsale services and additional channels
- Maintained adherence to QA guidelines.
- Communicated details concerning channels and related topics.
- Advanced to the role of tech support.
- Resolved simple tv, satellite issues over the phone.
- Set up technician appointments for complex satellite issue
Secretary/Receptionist
Commercial Refinishing
Spring, TX
08.2009 - 05.2013
- Handled incoming emails with prompt and effective responses.
- Coordinated invoicing processes with various property managers.
- Managed coordination for timely servicing and upkeep schedules.
Education
Associate - Sociology
Alvin Community College
Alvin, TXHigh School -
Angleton High School
Angleton, TX05.2008
Skills
- Customer Care
- CSR
- Customer Support
- Upselling
- Supervising experience
- Communication skills
- Time management
- Data collection
- Customer service
- Analysis skills
- Computer skills
- Conflict management
- Typing
- Microsoft Office
- Microsoft Excel
- Organizational skills
- Microsoft Outlook
- SAP
- Microsoft Word
- Logistics
- Windows
- CRM software
- ERP systems
- Clerical experience
- Technical support
- Sales
- Quality assurance
- Customer relationship management
- Administrative experience
- Research
- Phone etiquette
- Management
- Multi-line phone system
- Relationship management
- Retail sales
- Google Docs
- Direct sales
Certification
Driver's License
Additional Information
I enjoy helping others and problem solving for customers. Whether it is in a team setting or individually.
Willing To Relocate
Houston, TX
Timeline
CSR - Customer Service Representative II
American National Insurance
07.2022 - 11.2024
Csr/shipping rep
Primary Arms Llc
10.2016 - 07.2022
CSR - Customer Service Representative
DISH Network LLC
10.2014 - 05.2016
Secretary/Receptionist
Commercial Refinishing
08.2009 - 05.2013
Associate - Sociology
Alvin Community College
High School -
Angleton High School