Jennifer Rabb

• Trained and developed new team members in alignment with branch service standards and objectives.
• Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
• Demonstrated knowledge of branch financial products, loans and lines of credit.
• Developed and managed employee schedules, balancing individual requests and requirements with business needs.
• Built rapport with account holders by reaching out with product recommendations and account updates.
• Conducted weekly staff meetings to motivate staff members, address concerns, and questions, plan improvements and evaluate progress toward goals.
• Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
• Supervised team of 8 branch employees and made recommendations regarding performance evaluations.
• Reviewed credit applications for risk factors and credit worthiness.
• Wrote and administered employee performance reviews to monitor customer service and personal sales of 8-member team.
• Maintained friendly and professional customer interactions.

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• Managed branch size of over $54,741,992. in deposits and team of 8 full and part-time employees.

I was a supervisor over the toy department, furniture department and over the fine jewelry department. That is an accomplishment that I was proud of, to become a supervisor over fine jewelry.