Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jennifer Rafael-Hernandez

Grand Rapids,MI

Summary

Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Macy's
Grand Rapids, MI
05.2024 - Current
  • Recommended, selected and located merchandise based on customer desires.
  • Provided product information and answered customer questions.
  • Cross-sold products and services to increase average transaction value.
  • Created price tags and merchandise signs for new items.

Warehouse Worker

Valley Truck Parts And Service
Grand Rapids, MI
05.2023 - 08.2023
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Organized warehouse space for efficient storage of products.
  • Identified discrepancies between physical count and computer data.

Frontline Member Associate

Celebration Cinema
Grand Rapids, MI
05.2020 - 08.2023
  • Promoted available products and services to customers during service, account management and order calls.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.

Waitress

Taqueria San Jose
Grand Rapids, MI
05.2019 - 04.2021
  • Provided accurate change for cash transactions using a cash register system.
  • Checked back with customers throughout meal service to ensure satisfaction.
  • Adhered to all health codes set forth by local authorities regarding food preparation and storage.
  • Performed basic math calculations when computing bills for customers' meals.

Education

High School Diploma -

Innovation Central High School
Grand Rapids, MI
05-2023

Some College (No Degree) - Criminal Justice

Grand Rapids Community College
Grand Rapids, MI

Skills

  • Customer service
  • Sales strategy
  • Cash handling
  • Communication skills
  • Time management
  • Conflict resolution
  • Customer engagement
  • Problem-solving
  • Product knowledge
  • Friendly and outgoing
  • Stocking and receiving
  • Store opening and closing
  • Money handling
  • Bilingual communication

Languages

Spanish
Full Professional
English
Professional

Timeline

Retail Sales Associate

Macy's
05.2024 - Current

Warehouse Worker

Valley Truck Parts And Service
05.2023 - 08.2023

Frontline Member Associate

Celebration Cinema
05.2020 - 08.2023

Waitress

Taqueria San Jose
05.2019 - 04.2021

High School Diploma -

Innovation Central High School

Some College (No Degree) - Criminal Justice

Grand Rapids Community College

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Jennifer Rafael-Hernandez