Years of Experience
JENNIFER RAHNER
Springfield,MA
Summary
Pragmatic professional with solid experience in leadership roles. Collaborative yet self-motivated, with superior organization and research skills. Background in operations, program management, process improvement and automations, technical and content writing, technical support, sexuality education, training, coaching, and client relations. Experienced in leading and supervising diverse teams.
Overview
27
27
9
9
Certifications
Work History
Director of Program Management
Sexual Health Alliance
11.2022 - Current
- Evaluate existing plans, processes and workflows to identify opportunities for improvement.
- Implement application and enrollment processes to streamline workflows and alleviate bottlenecks.
- Monitor specific programs' adherence to established schedules and operating budgets.
- Manage event logistics and operations.
- Design, implement and manage successful training programs to provide superior education.
Director of Operations
Sexual Health Alliance
04.2021 - 11.2022
- Oversaw day-to-day production activities in accordance with business objectives.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Defined, implemented and revised operational policies and guidelines.
- Monitored office workflow and administrative processes to keep operations running smoothly.
Founder and Educator
2 Blave, LLC
02.2018 - Current
- Provides comprehensive, holistic sexuality education, and sexuality and relationship coaching over 100's of participants globally.
- Established organizational mission statement through extensive collaboration and review.
- Identified business development challenges and customer concerns for proactive resolution.
- Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
Founder and Technical Support Specialist
2 Square, LLC
01.2011 - 07.2022
- Specializes in technical writing and documentation.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Created and maintained extensive, user-facing knowledge base containing 400+ articles.
- Resolved diverse range of technical issues across multiple systems for customers across various time zones.
Support Services Supervisor
Urban Outfitters, Inc
08.2005 - 10.2010
- Executive Liaison and Department Corporate Relations at Corporate Headquarters.
- Recruited, trained and supported help desk technicians and representatives.
- Scheduled staff of 12 for 24/7 operating hours and delivered training materials and information.
- Reviewed employee performance and surveyed customers to determine areas for improvement.
Freelance Writer
Self-employed
01.1997 - 07.2005
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Organized material to research and complete writing tasks.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating and authentic approach.
- Completed thorough research into assigned topics.
- Consulted with small to medium-sized business owners to identify marketing needs and produce quality content, on schedule and within budget.
Education
Bachelor of Arts - Professional Studies
St. Joseph’s University
Philadelphia, PA01.2019
Skills
- Effective Communicator and Public Speaker
- Project Management
- Thrive Under Pressure
- Group and Individual Instruction
- Online Instruction
- Complex Problem-Solving
- Multitasking and Organization
- Attention to Detail
- Software Applications
- User Training
- User Documentation Production
- User Support and Technical Troubleshooting
Certification
- Certified Sexuality Educator by the Sexual Health Alliance (SHA)
- Certified Consensual Non-Monogamy Professional
- Certified Kink Informed Professional
- Certified Bodysex Facilitator
- Certified Urban Tantra Professional
- Certified Facilitator of REVEALED: Uncovering Your Sexual Story
- Certified Our Whole Lives Facilitator
- Certified HDI Support Manager
- Certified HDI Support Analyst
Volunteer and Community
- Saint Stephen's Ministry – President March 2022-23, served on Board since 2020, organization that provides funding for HIV/AIDS organizations
- Augusta Pride – 2018 Parade Grand Marshal, honored for work with Shepard Project
- Shepard Project – co-founder youth support organization for LGBTQ+ teens
- PFLAG Aiken - web and social media coordinator for LGBTQIA+ support organization
- Project Coordinator – fundraising for organizations fighting violence against women through V-Day College and Community Campaigns
Timeline
Director of Program Management
Sexual Health Alliance
11.2022 - Current
Director of Operations
Sexual Health Alliance
04.2021 - 11.2022
Founder and Educator
2 Blave, LLC
02.2018 - Current
Founder and Technical Support Specialist
2 Square, LLC
01.2011 - 07.2022
Support Services Supervisor
Urban Outfitters, Inc
08.2005 - 10.2010
Freelance Writer
Self-employed
01.1997 - 07.2005
Bachelor of Arts - Professional Studies
St. Joseph’s University
- Certified Sexuality Educator by the Sexual Health Alliance (SHA)
- Certified Consensual Non-Monogamy Professional
- Certified Kink Informed Professional
- Certified Bodysex Facilitator
- Certified Urban Tantra Professional
- Certified Facilitator of REVEALED: Uncovering Your Sexual Story
- Certified Our Whole Lives Facilitator
- Certified HDI Support Manager
- Certified HDI Support Analyst
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