Summary
Overview
Work History
Education
Skills
Timeline
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JENNIFER RAMIREZ

Murrieta,CA

Summary

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in organization and problem solving, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and frontline customer service teams.

Overview

28
28
years of professional experience

Work History

Owner

Bella Sorriso Teeth Whitening
01.2012 - Current
  • Evaluated suppliers to maintain cost controls and improve operations. Reduced monthly costs by 50%.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Outreacher

American Eco Services
01.2018 - 06.2023
  • Assisted in conducting needs assessments to identify key areas of service needs.
  • Developed and maintained relationships with community organizations and agencies.
  • Provided support to social service clients in navigating available resources.
  • Assisted 100's of low income households to receive the help needed for daily living.

Customer Service

Employment Development Department
08.2020 - 02.2021
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Maintained accurate records of customer transactions for reporting purposes.
  • Investigated and resolved customer inquiries and complaints quickly
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals

Leader

Delta Air Lines
11.1995 - 12.2014
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Oversaw day-to-day activities of 15-20 employees in an airport establishment, fostering inspiring atmosphere to optimize employee experiences

Education

Some College (No Degree) - Business

Maric College
San Diego, CA

Skills

  • Record Management
  • Develop Business Structures
  • Management Team Leadership
  • Customer service-focused
  • Effective Communicator and Public Speaker
  • Results Orientation
  • Coaching and Mentoring

Timeline

Customer Service

Employment Development Department
08.2020 - 02.2021

Outreacher

American Eco Services
01.2018 - 06.2023

Owner

Bella Sorriso Teeth Whitening
01.2012 - Current

Leader

Delta Air Lines
11.1995 - 12.2014

Some College (No Degree) - Business

Maric College

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JENNIFER RAMIREZ