Penny King
Florence,AZ
Summary
Results-driven professional with experience leading teams, coaching staff, and supporting patient-centered service. Strong record of managing communication, follow-up, and performance improvement in healthcare and senior service settings.
Overview
10
10
years of professional experience
Work History
Owner
Arizona Desert Bloom Senior Concierge Services
Florence, AZ
05.2025 - Current
- Directed senior concierge services for older adults across Arizona communities.
- Coordinated client intake, scheduling, and daily service requests to ensure seamless service delivery.
- Managed records for appointments, preferences, and service follow-up to enhance client satisfaction.
- Executed local outreach initiatives to increase awareness of Arizona Desert Bloom Senior Concierge Services.
Provider Relations Manager
Healthmap Solutions
4631 Woodland Corporate Blvd, FL
06.2023 - 01.2025
- Managed provider relationships for Healthmap Solutions across care coordination channels.
- Coordinated onboarding support for new providers and practice contacts.
- Collaborated with clinical teams to align provider services with member needs.
- Worked closely with IT department on system enhancements that would benefit both providers and members.
- Maintained accurate provider records in Healthmap Solutions systems and trackers.
Performance Consultant
Cosan Group
6505 Rockside Rd #200, OH
04.2022 - 03.2023
- Conducted needs assessments to identify performance gaps and provided recommendations for improvement.
- Monitored outcome measures, program outcomes and performance improvement.
- Monitored progress towards achieving desired outcomes related to organizational performance initiatives.
- Advised managers on feedback, coaching, and improvement plans.
- Supported annual review meetings with clear documentation and follow-up.
Patient Experience Coach
Prime Healthcare
Ontario, CA
02.2021 - 01.2022
- Facilitated communication strategies that increased patient satisfaction and engagement.
- Conduct training sessions to educate staff on patient-centered care techniques.
- Developed training materials that improved service delivery and patient interactions.
- Organized and implemented training sessions, drills and exercises to improve technique, agility and strength.
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
- Fostered positive, motivational environment that enhanced team morale and cohesion.
Department Manager
Universal Health Services
King of Prussia, Pennsylvania
07.2016 - 08.2020
- Facilitated cross-functional collaboration, resulting in improved team alignment and achievement of objectives.
- Conducted regular team meetings to align goals and address performance challenges.
- Trained and coached employees on department procedures and patient service standards.
- Coordinated with physicians, nurses, and administrators to streamline patient care processes.
- Prepared reports, records, and communication updates for Universal Health Services leadership.
- Demonstrated supportive leadership, fostering a motivated team environment that enhanced staff participation and achievement of department goals.
Education
Certificate - Health And Finance
Perdue Global
San Francisco, CA01-2021
Teaching Adult Learners - Education
University of California
San Diego, CA01-2016
Skills
- Client intake
- Service delivery
- Service coordination
- Record management
- Process improvement
- Project management
- Team leadership
- Client experience
Timeline
Owner
Arizona Desert Bloom Senior Concierge Services
05.2025 - Current
Provider Relations Manager
Healthmap Solutions
06.2023 - 01.2025
Performance Consultant
Cosan Group
04.2022 - 03.2023
Patient Experience Coach
Prime Healthcare
02.2021 - 01.2022
Department Manager
Universal Health Services
07.2016 - 08.2020
Certificate - Health And Finance
Perdue Global
Teaching Adult Learners - Education
University of California