Jessica Sorentino

• Managed client relationships through personalized consultations and consistent follow-up.
• Developed service offerings and pricing structures aligned with client needs and market demand.
• Managed daily operations to improve client scheduling efficiency.

Maintained accurate records for appointments, payments, and service documentation

• Provided in-home massages and spa services across multiple locations, enhancing client wellness and satisfaction.
• Assessed client needs and tailored massage techniques for comfort and treatment goals.
• Delivered in-home massages and services at local spas across multiple locations
• Managed appointment schedules and coordinated sessions via digital booking systems, ensuring seamless client experiences.

• Prepared the room for the morning shift by cleaning and organizing all supplies and ensuring the breakroom was tidy.
• Reviewed client intake details and tailored treatments to session needs.
• Upheld sanitation standards for linens, tools, and massage equipment, ensuring a safe and hygienic environment for clients.
• I set the room up when I arrive, which consists of stocking the hot towel cabby, replenishing the sheets and body wrap supplies, turning on the candles and table warmer. At the end of my shift I prepare the room for the morning shift and I also clean the breakroom before leaving.

• Arrived 30 minutes early to prepare treatment room for clients. Replenished lotions and oils before each shift to ensure a seamless experience for clients.
• Provided therapeutic massage for Zeel in-home and corporate wellness clients.
• Assessed client needs and customized treatment plans.
• Documented client intake notes and session records.