Barbara Godwin
Orrington,ME
Summary
With a unique blend of knowledge in human and animal medicine, I bring a well-trained background in front office operations. Staying focused and efficient, I excel in any task at hand, whether working collaboratively or independently. I consistently contribute to the team's success and am recognized for my expertise in creating and implementing training programs that enhance the capabilities and talents of fellow staff members. I deliver all of this with a warm and friendly demeanor, ensuring a positive and welcoming environment.
Overview
23
23
years of professional experience
Work History
Owner/Licensed Massage Therapist
Elements Of Wellness
Orrington, ME
09.2018 - Current
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Maintained care products inventory and inspected equipment and selling areas for stock checks and organization.
- Maintained client treatment records and designed long-term care programs for return customers.
- Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Customer Service Representative (CSR)
Kindred Spirits Veterinary Clinic
Orrington, ME
01.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Answered constant flow of customer calls with minimal wait times.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Served as a liaison between internal teams and customers during critical situations, facilitating open communication channels for swift issue resolution.
Merchandiser Specialist
Key Floral Inc.
Bangor, ME
07.2020 - 09.2021
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage for displays
- Answered customer questions regarding product.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Prepared interesting and innovative visual displays to grab customer interest and promote sales.
Massage Therapist
Mindful Women SpaMindful Women Spa
South Ogden Utah
04.2012 - 08.2018
- Provided safe, effective and appropriate massage therapy techniques during client appointments.
- Spoke with clients regarding health history, expectations, services and procedures for safety and client satisfaction.
- Maintained client treatment records and designed long-term care programs for returning clients.
- Diversified services by training in additional techniques and modalities.
Front Office Personnel/ Veterinary Technician
Fairfield Veterinary Hospital
Layton, UT
03.2008 - 03.2012
- As a receptionist managed client/patient medical records and transactions
- Responsible for inventory and front office operations
- Cultivated a working knowledge of word processing, data entry, and report generation.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
Veterinary Technician
Burch Creek Animal Hospital
South Ogden, UT
05.2005 - 12.2007
- Actively fulfilled daily technicians duties including- client education, periodontal procedures, radiographs, behavioral issues, patient handling and restraint.
- Competent with intubation and extubation, anesthesia, analgesia, IV catheters, and urinary catheters.
- Conducted physical examinations to determine heart rate, temperature, respiration, mucus membrane, and capillary refill time.
- Skilled in assisting surgical procedures and patient monitoring including: respiratory/heart rate, blood pressure, temperature, and hydration.
- Experienced in filling prescriptions, phlebotomy and laboratory procedures
- Knowledgeable in contagions/pathogens/ containment, and immunology.
- Preparing estimates for clients and finalizing itemized procedure payment sheets.
- Front office duties as required
Lead Veterinary Technician
A Animal Hospital
Clearfield, UT
10.2001 - 05.2005
- Assisted Veterinarian with surgical procedures, treatments, and post surgery care.
- Proficient at pre-surgical preparations, lab work, phlebotomy, sample collection, radiographs, and inoculations.
- Trained new staff and led education seminars
- Triaged incoming patients to determine treatment needs and urgency of care.
- Assessed paws, ears and eyes for injuries or infections as part of initial evaluation.
- Performed ophthalmological procedures such as tear production testing, topical anesthetic application, fluorescein staining of cornea and tonometry.
- Swabbed ears to remove wax and dirt, removing extra hair to allow air to circulate freely and avoid infection.
- Developed and facilitated community classes to provide information for pet owners while building hospital's reputation.
- Fulfilled clerical duties including greeting clients, answering phones, data entry, appointment setting, and transactions.
Education
Licensed Massage Therapist - Massage And Body Work
Healing Mountain Massage School
Salt Lake City, UT02.2012
Skills
- Client Information and Education
- Client Records Maintenance
- Effective Communication
- Medical History Taking
- Social Media Platforms
- Appointment Booking
- Client Intakes
- Complex Problem-Solving
- Professional Relationships
Timeline
Customer Service Representative (CSR)
Kindred Spirits Veterinary Clinic
01.2023 - 07.2024
Merchandiser Specialist
Key Floral Inc.
07.2020 - 09.2021
Owner/Licensed Massage Therapist
Elements Of Wellness
09.2018 - Current
Massage Therapist
Mindful Women SpaMindful Women Spa
04.2012 - 08.2018
Front Office Personnel/ Veterinary Technician
Fairfield Veterinary Hospital
03.2008 - 03.2012
Veterinary Technician
Burch Creek Animal Hospital
05.2005 - 12.2007
Lead Veterinary Technician
A Animal Hospital
10.2001 - 05.2005
Licensed Massage Therapist - Massage And Body Work
Healing Mountain Massage School