Jennifer Ramirez
Dubuque,Iowa
Summary
Talented in quick and accurate diagnosis, disassembly, reassembly and fabrication of complex equipment and components. Offering superior comprehension of performance needs of SPAM Canning machinery.
Overview
3
3
years of professional experience
Work History
Can Line Mechanic
Progressive Processing
05.2023 - Current
- Used hand and power tools to repair and maintain industrial machinery.
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Utilized computerized analytical software to detect potential mechanical problems.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Customer Service Representative
Teleperformance USA
02.2021 - 06.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Educated customers about billing, payment processing and support policies and procedures.
Education
High School Diploma -
Edinburg High School
Edinburg, TX12.2017
Skills
- Planning and Coordination
- Critical Thinking
- Written Communication
- Decision-Making
- Flexible and Adaptable
- Attention to Detail
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
Timeline
Can Line Mechanic
Progressive Processing
05.2023 - Current
Customer Service Representative
Teleperformance USA
02.2021 - 06.2022
High School Diploma -
Edinburg High School
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