Jennifer Ramirez
Yonkers,New York
Summary
Highly experienced Supervisor known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
16
16
years of professional experience
Work History
EyeCare Supervisor
LENSCRAFTERS, Luxottica Group
White Plains, NY
08.2019 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Analyzed equipment breakdowns using various troubleshooting methods.
- Successfully managed high volumes of client-facing interactions and established strong rapport with physicians, medical and laboratory staff and patients.
- Worked with management team to implement proper division of responsibilities.
Sales Manager
Sunglass hut
Yonkers, New york
10.2017 - 08.2019
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Supervised sales team of 6 people, stepping in to support employees and deliver smooth sales processes for clients.
- Identified opportunities for growth within our team and collaborated with sales teams to reach sales goal.
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
Sales Lead
Oakley
New York, New York
01.2011 - 10.2017
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
- Trained, coached and mentored new sales associates for maximum performance.
- Studied product and local markets to adjust sales pitches and adapt strategies for optimized sales.
- Promoted brand awareness and utilized took advantage of network connections to increase brand development.
- Balanced traditional and innovative sales tactics to complete sales and trained employees on current sales protocols.
Sale Associate
Lane Bryant
Harlem, New York
02.2010 - 01.2011
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved perfect attendance and on-time record.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
Education
High School Diploma -
Roy C. Ketcham High School
2005
Skills
- Store Opening and Closing
- Teamwork and Collaboration
- Selling Techniques
- Retail Effectiveness
- POS System Operations
- Time Management
- Customer Needs Assessment
- Cash Handling
- In-Store Support
- Customer Service
- Inventory Audits
- Merchandising
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
EyeCare Supervisor
LENSCRAFTERS, Luxottica Group
08.2019 - Current
Sales Manager
Sunglass hut
10.2017 - 08.2019
Sales Lead
Oakley
01.2011 - 10.2017
Sale Associate
Lane Bryant
02.2010 - 01.2011
High School Diploma -
Roy C. Ketcham High School