Jennifer Ramirez Londono
Middle Village
Summary
Professional healthcare manager focused on team collaboration and results. Skilled in staff supervision, workflow optimization, and process improvement. Adept at adapting to changing needs and fostering reliable environment. Strong leadership, organizational, and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Practice Supervisor
Mount Sinai Hospital / Department of Surgery - Division of Surgical Oncology
New York, NY
03.2025 - Current
- Oversee daily clinical and administrative operations, ensuring seamless patient flow and optimal staffing needs
- Lead and mentor a team of medical assistants and administrative staff
- Manage staff schedules, including the oversight of PTO requests and daily assignments to ensure consistent clinical/administrative coverage
- Conduct regular one-on-one check-ins, providing feedback to drive staff growth
- Serve as the primary point of escalation for complex patient issues, billing and high-level insurance authorizations to ensure continuity of care
- Facilitate referral collaboration with other specialty departments to streamline the “referral-to-surgery” timeline for cancer patients
- Conduct annual performance reviews, managing disciplinary actions, and resolving interpersonal conflicts between staff
- Ensure all team members maintain up-to-date certifications and compliance training
- Onboard new hires
- Supervised daily operations to ensure adherence to practice protocols and standards.
- Trained and mentored staff, enhancing team performance and service delivery.
Lead Medical Assistant/ Surgical Coordinator: Surgical Oncology
Mount Sinai Hospital / Department of Surgery
New York, NY
03.2023 - 03.2025
- Manage provider schedules and clinic templates
- Train and support staff; facilitate communication and issue resolution
- Improve workflows to increase operational efficiency
- Collaborate across departments to support clinical and operational goals
- Liaise with third-party authorization vendors for insurance coordination
- Provide cross-coverage within Surgical Oncology and Endocrinology
- Schedule surgical cases and educate patients
- Ensure OSHA and HIPAA compliance
Medical Administrative Assistant to Executive Vice Chairman of Surgery Dr. Daniel Labow
Mount Sinai Hospital / Department of Surgery
New York, NY
09.2021 - 03.2023
- Coordinate care for complex surgical patients, including records, scheduling, and patient communication
- Schedule surgeries, imaging, and follow-ups; optimize OR utilization
- Arrange pre-op clearances and verify insurance eligibility
- Collaborate with physicians and multidisciplinary teams to support high quality care
- Support daily clinical operations and train new staff
Specimen Accessioner
Pandemic Response Lab
New York, NY
02.2021 - 06.2021
- Receive and process COVID-19 specimens, ensuring accuracy and timely turnaround
- Support laboratory workflow and assist with specimen processing
- Identify and escalate specimen issues
- Ensure adherence to laboratory protocols
Medical Assistant / Phlebotomist / EKG Tech
ABC Medical PC
Astoria, NY
01.2018 - 03.2021
- Obtain patient medical histories, vital signs, and physical measurements
- Liaise with insurance providers to facilitate patient care
- Perform phlebotomy and specimen collection, ensuring accuracy and compliance with lab standards
- Conduct EKGs (15+ daily) and promptly report abnormalities to physicians
- Manage front desk operations, medical records, and patient scheduling
Offsite Medical Assistant / Surgical Coordinator: Dept. of Colorectal Surgery
Mount Sinai West
New York, NY
03.2019 - 02.2021
- Document patient vital signs, medical history, and update Epic records
- Schedule appointments, surgeries, follow-ups, and coordinate medical clearances
- Assist with colorectal procedures and maintain sterile equipment
- Provide patient education and support families
- Ensure infection control compliance and perform administrative duties
Education
Bachelor of Arts/Science - Humanities & Justice, Biology
John Jay College of Criminal Justice
New York, NYAssociate of Arts - Social Science & Humanities
LaGuardia Community College
Long Island City, NY06-2017
Skills
- Proficient in Microsoft Office Software
- Fluent in Spanish (written and spoken)
- Strong written and oral communication skills, organized and able to multitask
- Time management / Multitasking
- Organizational skills
- Adaptability and flexibility
- Interpersonal skills
Certification
- NHA Certified Clinical Medical Assistant (CCMA)
- NHA Certified Phlebotomist (CPT)
- NHA Certified EKG technician (CET)
- Basic Life Support (BLS) & CPR Certification
- American Heart Association (AHA)
Languages
Spanish
Native or Bilingual
Timeline
Practice Supervisor
Mount Sinai Hospital / Department of Surgery - Division of Surgical Oncology
03.2025 - Current
Lead Medical Assistant/ Surgical Coordinator: Surgical Oncology
Mount Sinai Hospital / Department of Surgery
03.2023 - 03.2025
Medical Administrative Assistant to Executive Vice Chairman of Surgery Dr. Daniel Labow
Mount Sinai Hospital / Department of Surgery
09.2021 - 03.2023
Specimen Accessioner
Pandemic Response Lab
02.2021 - 06.2021
Offsite Medical Assistant / Surgical Coordinator: Dept. of Colorectal Surgery
Mount Sinai West
03.2019 - 02.2021
Medical Assistant / Phlebotomist / EKG Tech
ABC Medical PC
01.2018 - 03.2021
Associate of Arts - Social Science & Humanities
LaGuardia Community College
Bachelor of Arts/Science - Humanities & Justice, Biology
John Jay College of Criminal Justice