Jennifer Ramos
Lexington,KY
Summary
Motivated and knowledgeable professional with a strong work ethic, dedicated to achieving success in a dynamic and growth-oriented environment. Committed to contributing to the company's goals while continuously seeking personal and professional development. Seeking a fulfilling opportunity that allows for both job satisfaction and self-improvement.
Overview
12
12
years of professional experience
Work History
Tier I
Amazon
09.2020 - Current
- Met daily production goals while maintaining quality standards
- Inspected products for accuracy and defects
- Assisted the floor as a line support associate (LSA)
- Researched order history to reconcile returns (problem solve)
- Worked effectively in fast-paced environments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Sales Associate
Concentrix
09.2018 - 04.2019
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built relationships with customers to encourage repeat business.
- Engaged with customers to build rapport and loyalty.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Tracfone Customer Service Agent
Allied Global
11.2012 - 07.2018
- Offered support to customers who have questions, concerns, problems, or who want to purchase a product or service
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Education
High School Diploma -
Solomon King High
2012
Skills
- Fluent in English and Spanish
- Communication
- Leadership
- Microsoft Office
- Quick Learner
- Enthusiastic Team Player
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
- Customer service
- Flexible and adaptable
- Computer skills
- Attention to detail
Languages
English
Spanish
Timeline
Tier I
Amazon
09.2020 - Current
Sales Associate
Concentrix
09.2018 - 04.2019
Tracfone Customer Service Agent
Allied Global
11.2012 - 07.2018
High School Diploma -
Solomon King High