Jennifer Rapp
NAPLES
Summary
I am a dedicated County Caseworker II with expertise in client advocacy, service planning, and community resource coordination with an ability to enhance team performance through mentorship and collaboration.
I am an accomplished professional, skilled in problem-solving and time management within multiple social services areas. I have developed individualized service plans for clients and families and mentored new staff to improve client outcomes.
I am committed to advocating for clients and effectively coordinating community resources to address complex needs.
Overview
29
29
years of professional experience
Work History
County Caseworker II
County of Berks
Reading, PA
12.2004 - 11.2025
- Assessed client needs and developed individualized service plans.
- Coordinated with community resources to facilitate access and placement with essential services for clients.
- Monitored case progress, ensuring compliance with regulatory requirements and Court orders.
- Provided training and mentorship to new caseworkers.
- Collaborated with multidisciplinary teams to develop treatment plans to address complex client issues effectively.
- Managed a high caseload effectively, prioritizing urgent cases and ensuring timely followups.
- Conducted comprehensive and individualized discharge planning for youth, offering voluntary post-discharge services and connecting with appropriate service providers.
- Advocated for clients, focusing on strengths and capabilities and referring to other agencies for further support.
Sr. Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
Naples, FL
09.1996 - 2003
- Screened new cases at the Intake level for detention status.
- Conducted risk assessments to evaluate youth behavior and needs effectively.
- Led training sessions on policy updates and procedural changes for staff development.
- Managed high caseloads while maintaining quality control standards and meeting critical deadlines.
- Participated in ongoing professional development opportunities to stay current on industry trends and emerging issues in juvenile justice.
- Assisted courts in making informed decisions by providing comprehensive written reports and oral testimony during hearings.
- Determined appropriate supervision levels by conducting risk and needs assessments.
- Screened offender referrals and completed intake interviews and paperwork.
- Maintained compliance with all legal statutes, policies, and procedures.
Education
Bachelor of Arts - Criminal Justice
University of South Florida
Ft. Myers Fl. Campus12-1996
Skills
- Client advocacy
- Family support
- Multicultural competence
- Behavioral health
- Service planning
- Trauma-informed care
- Teamwork and collaboration
- Problem-solving
- Time management
- Decision-making
- Professionalism
- High-risk populations identification
- Multitasking
- Treatment Planning
- Individualized service planning
- Community resource coordination
- Family engagement
Timeline
County Caseworker II
County of Berks
12.2004 - 11.2025
Sr. Juvenile Probation Officer
State of Florida-Department of Juvenile Justice
09.1996 - 2003
Bachelor of Arts - Criminal Justice
University of South Florida